CUSTOMER SERVICE & MARKETING SPECIALIST
CUSTOMER SERVICE & MARKETING SPECIALIST - MOSCOT ITALIA
A great pair of glasses can change a person’s life. Job Title: Customer Service & Marketing specialist
Contract type: Permanent tempo pieno
MOSCOT is a 110-year-old New York City institution renowned worldwide for its iconic eyewear – The MOSCOT Originals and MOSCOT Spirit Collections. As a Customer Service & Marketing specialist with MOSCOT you will be the voice of MOSCOT to thousands of MOSCOT fans spanning the globe from Tokyo to Timbuktu. Being the customer service reference point for the Italian market
as answering phone calls and e-mails going the extra mile for all end customers, expressing gratitude to all for their business and present positive answers to inquiries while providing the MX - MOSCOT Experience
Management of quality and commercial returns;
Maintain, manage and update all customer databases in a timely manner;
Assure correct, timely and effective analysis, communication and reporting on Customer Service KPI.
Support to the Commercial Dept: order management, seasonal & re-order deliveries, cancellations, payments, Incoterms, delivery forecast, returns and sales campaign support.
product details,
policies & procedures as well as assisting customers directly whenever possible.
Sales-driven with creative and strong marketing sense as well as business acumen
Manage and insert all orders related to MKT material for the Italian partners
Collect all information needed for marketing / creative requests and ensure alignment with the company processes
Provide ad hoc marketing reporting to Lugano HQ
Outgoing, strong sense of responsibility, well-organized and a good team player
Good command of written and spoken English
Bachelor’s degree;
Minimum of 2 years experience in a similar role;
Luxury and Fashion Companies expertise will be preferred;
Italian Mother tongue and Fluent in English
• Experience working in a fast-paced office environment preferred;
• Flexible, adaptable, and able to work in an entrepreneurial environment;
• Proven success working as a team player as well as an individual contributor;
• Preferable experience working with SAP Business One, Pepperi, Outlook and desire to learn new applications as needed.
A great pair of glasses can change a person’s life. Job Title: Customer Service & Marketing specialist
Contract type: Permanent tempo pieno
MOSCOT is a 110-year-old New York City institution renowned worldwide for its iconic eyewear – The MOSCOT Originals and MOSCOT Spirit Collections. As a Customer Service & Marketing specialist with MOSCOT you will be the voice of MOSCOT to thousands of MOSCOT fans spanning the globe from Tokyo to Timbuktu. Being the customer service reference point for the Italian market
as answering phone calls and e-mails going the extra mile for all end customers, expressing gratitude to all for their business and present positive answers to inquiries while providing the MX - MOSCOT Experience
Management of quality and commercial returns;
Maintain, manage and update all customer databases in a timely manner;
Assure correct, timely and effective analysis, communication and reporting on Customer Service KPI.
Support to the Commercial Dept: order management, seasonal & re-order deliveries, cancellations, payments, Incoterms, delivery forecast, returns and sales campaign support.
product details,
policies & procedures as well as assisting customers directly whenever possible.
Sales-driven with creative and strong marketing sense as well as business acumen
Manage and insert all orders related to MKT material for the Italian partners
Collect all information needed for marketing / creative requests and ensure alignment with the company processes
Provide ad hoc marketing reporting to Lugano HQ
Outgoing, strong sense of responsibility, well-organized and a good team player
Good command of written and spoken English
Bachelor’s degree;
Minimum of 2 years experience in a similar role;
Luxury and Fashion Companies expertise will be preferred;
Italian Mother tongue and Fluent in English
• Experience working in a fast-paced office environment preferred;
• Flexible, adaptable, and able to work in an entrepreneurial environment;
• Proven success working as a team player as well as an individual contributor;
• Preferable experience working with SAP Business One, Pepperi, Outlook and desire to learn new applications as needed.