Payments Contract & Partner Management Senior Expert
Overview
As Payments Contract & Partner Management Expert you will own and optimize relationships with card schemes, processors, and strategic providers to drive commercial value and reliable service delivery.
You will steer contract lifecycle, shape partnership models, and embed regulatory and resilience requirements.
Working across ING Italy's Cards & Payments domain, you will translate commercial and regulatory considerations into actionable guidance for senior management.
This role offers impact in shaping partnerships at scale within a global framework.
Retribuzione / Benefits
Flexible Lavoro da remoto
Competitive base salaries and performance-based bonuses
Health insurance and Accident insurance
Pension fund and welfare plan
Training development opportunities
Birthday day off (#doyourbirthday)
Responsabilità
Lead contract renewals, amendments and renegotiations with defined objectives and in collaboration with Procurement
Maintain an overview of contracts, pricing, incentives, liabilities, notice periods and key decision points
Identify opportunities to simplify terms and increase partner value
Support provider selection, contract duration, service migration and sourcing options
Coordinate with ING Group teams on global contractual arrangements and local requirements
Act as main business counterpart for strategic payment partners and conduct business/service reviews
Challenge provider performance and drive improvements to completion
Identify opportunities for innovation and service enhancement
Own the commercial performance of contracts including costs, incentives, rebates and penalties
Support budgeting, forecasting, invoice validation and performance tracking
Prepare commercial analyses and negotiation scenarios for renewals and sourcing
Ensure the financial and strategic value of agreements is captured
Provide senior management with consolidated performance, cost and risk views
Prepare decision materials highlighting expiries, gaps and required actions
Support long-term partner and sourcing strategy, including local vs global contracting
Requisiti fondamentali
Strong experience in contract management, commercial negotiation, vendor management, procurement or strategic partnerships in payments or financial services
Proven ability to negotiate complex agreements and improve terms, service commitments and protections
Sound financial and business acumen including pricing models, incentives, costs and business cases
Strong relationship-management and influencing skills; ability to challenge senior stakeholders
Ability to translate contractual provisions into operational actions and governance
Understanding of third-party risk and operational-resilience requirements in a regulated environment
Ability to prepare clear executive reporting and recommendations
Professional fluency in English and Italian, with ability to operate independently
Preferred knowledge of card issuing, processing, settlement and card-scheme operating models
Experience negotiating or managing agreements with card schemes, payment processors or PSPs
Experience with complex pricing structures, SLAs, incentives and provider-performance frameworks
Knowledge of DORA, outsourcing requirements, exit planning or ICT third-party risk
Negotiation and influencing
Autonomy and structured thinking
Stakeholder management at senior level
Contract management systems
Vendor governance and performance frameworks
Pricing models and business case analysis
As Payments Contract & Partner Management Expert you will own and optimize relationships with card schemes, processors, and strategic providers to drive commercial value and reliable service delivery.
You will steer contract lifecycle, shape partnership models, and embed regulatory and resilience requirements.
Working across ING Italy's Cards & Payments domain, you will translate commercial and regulatory considerations into actionable guidance for senior management.
This role offers impact in shaping partnerships at scale within a global framework.
Retribuzione / Benefits
Flexible Lavoro da remoto
Competitive base salaries and performance-based bonuses
Health insurance and Accident insurance
Pension fund and welfare plan
Training development opportunities
Birthday day off (#doyourbirthday)
Responsabilità
Lead contract renewals, amendments and renegotiations with defined objectives and in collaboration with Procurement
Maintain an overview of contracts, pricing, incentives, liabilities, notice periods and key decision points
Identify opportunities to simplify terms and increase partner value
Support provider selection, contract duration, service migration and sourcing options
Coordinate with ING Group teams on global contractual arrangements and local requirements
Act as main business counterpart for strategic payment partners and conduct business/service reviews
Challenge provider performance and drive improvements to completion
Identify opportunities for innovation and service enhancement
Own the commercial performance of contracts including costs, incentives, rebates and penalties
Support budgeting, forecasting, invoice validation and performance tracking
Prepare commercial analyses and negotiation scenarios for renewals and sourcing
Ensure the financial and strategic value of agreements is captured
Provide senior management with consolidated performance, cost and risk views
Prepare decision materials highlighting expiries, gaps and required actions
Support long-term partner and sourcing strategy, including local vs global contracting
Requisiti fondamentali
Strong experience in contract management, commercial negotiation, vendor management, procurement or strategic partnerships in payments or financial services
Proven ability to negotiate complex agreements and improve terms, service commitments and protections
Sound financial and business acumen including pricing models, incentives, costs and business cases
Strong relationship-management and influencing skills; ability to challenge senior stakeholders
Ability to translate contractual provisions into operational actions and governance
Understanding of third-party risk and operational-resilience requirements in a regulated environment
Ability to prepare clear executive reporting and recommendations
Professional fluency in English and Italian, with ability to operate independently
Preferred knowledge of card issuing, processing, settlement and card-scheme operating models
Experience negotiating or managing agreements with card schemes, payment processors or PSPs
Experience with complex pricing structures, SLAs, incentives and provider-performance frameworks
Knowledge of DORA, outsourcing requirements, exit planning or ICT third-party risk
Negotiation and influencing
Autonomy and structured thinking
Stakeholder management at senior level
Contract management systems
Vendor governance and performance frameworks
Pricing models and business case analysis