Associate Director - Customer Partner
OverviewIn this role, you will drive growth and profitability for Kyndryl's key accounts by building deep executive relationships and identifying opportunities across offerings.
You'll lead strategic account planning, collaborate with cross-functional teams, and expand revenue while minimizing erosion in renewals.
You will act as a trusted advisor to top-level clients, delivering tailored solutions and ensuring client success.
This position offers impact at scale within a supportive, hybrid-friendly culture that values belonging and continuous development.
Retribuzione / BenefitsBe Well programs
hybrid-friendly culture
career development and certifications
learning opportunities with Microsoft, Google, and Amazon
ResponsabilitàManage one or more portfolio or strategic accounts and drive growth
Identify and qualify new opportunities and expand existing work into larger scopes
Own the account P&L; and ensure profitable outcomes
Lead end-to-end sales processes from prospecting to closing and beyond
Collaborate with sales and cross-functional teams to ensure seamless account management
Drive customer satisfaction and renewals while maintaining strong governance and compliance
Develop and execute cutting-edge account strategies aligned with client needs
Build relationships with key decision-makers and deliver tailored solutions
Requisiti fondamentali5+ years experience running account P&L;
5 years of experience managing sales process end-to-end
Deep knowledge of business and technology trends and industry best practices
Proven experience with revenue growth, cost, profitability, trends, and risks
Open minded and empathetic approach in relationships with customers
Growth mindset
Customer-focused
Inclusive and collaborative
Sales experience in technical solutions
End-to-end sales process management
Account planning and KPI tracking
You'll lead strategic account planning, collaborate with cross-functional teams, and expand revenue while minimizing erosion in renewals.
You will act as a trusted advisor to top-level clients, delivering tailored solutions and ensuring client success.
This position offers impact at scale within a supportive, hybrid-friendly culture that values belonging and continuous development.
Retribuzione / BenefitsBe Well programs
hybrid-friendly culture
career development and certifications
learning opportunities with Microsoft, Google, and Amazon
ResponsabilitàManage one or more portfolio or strategic accounts and drive growth
Identify and qualify new opportunities and expand existing work into larger scopes
Own the account P&L; and ensure profitable outcomes
Lead end-to-end sales processes from prospecting to closing and beyond
Collaborate with sales and cross-functional teams to ensure seamless account management
Drive customer satisfaction and renewals while maintaining strong governance and compliance
Develop and execute cutting-edge account strategies aligned with client needs
Build relationships with key decision-makers and deliver tailored solutions
Requisiti fondamentali5+ years experience running account P&L;
5 years of experience managing sales process end-to-end
Deep knowledge of business and technology trends and industry best practices
Proven experience with revenue growth, cost, profitability, trends, and risks
Open minded and empathetic approach in relationships with customers
Growth mindset
Customer-focused
Inclusive and collaborative
Sales experience in technical solutions
End-to-end sales process management
Account planning and KPI tracking