Manager Of Customer Product Success Team
Overview
As CPS Trainers and Team Leaders, you will lead and develop a high-performing training team focused on restaurant partners' adoption of TheFork Manager. You will shape training strategy, collaborate with cross-functional teams, and translate partner feedback into actionable improvements. Your leadership will drive cultural change, coaching, and continuous development across markets. This role offers impact at scale in a diverse, international environment.
Retribuzione / Benefits
flexible working environment (2 days home office)
competitive fixed salary and premio
lunch vouchers
international teams across Europe
health insurance fully covered
parental leave and caregiver leave (12 weeks)
Responsabilità
Lead and develop the CPS Trainers and Team Leaders to build a high-performing team
Set objectives, monitor performance, and provide coaching and development plans
Drive a cultural shift to improve partner adoption of TheFork Manager
Join restaurant trainings to stay close to partner needs and challenges
Define and evolve the training strategy and framework for restaurant partners
Ensure consistent training standards across teams and markets
Translate partner feedback into actionable improvements and KPIs-driven actions
Collaborate with SalesOps and other functions to align on objectives and deliver a cohesive partner experience
Requisiti fondamentali
3–4 years of experience driving customer adoption/usage of a SaaS solution, preferably in restaurants/hospitality
Proficiency with Salesforce and/or other CRM tools
Solid people management experience with coaching and development skills
Strong customer mindset focused on partner experience
Results-oriented with KPI, target, and performance management experience
Analytical, pragmatic, hands-on approach to leadership
Ability to lead change and translate vision into simple, repeatable actions
Proactive, autonomous, and able to decide in a fast-paced environment
Excellent communication and influencing skills with multiple stakeholders
Fluent in English and comfortable in an international, multicultural setting
Interest in technology, digital products, and the restaurant industry
people leadership
communication
influencing
customer-centric mindset
Salesforce
CRM tools
As CPS Trainers and Team Leaders, you will lead and develop a high-performing training team focused on restaurant partners' adoption of TheFork Manager. You will shape training strategy, collaborate with cross-functional teams, and translate partner feedback into actionable improvements. Your leadership will drive cultural change, coaching, and continuous development across markets. This role offers impact at scale in a diverse, international environment.
Retribuzione / Benefits
flexible working environment (2 days home office)
competitive fixed salary and premio
lunch vouchers
international teams across Europe
health insurance fully covered
parental leave and caregiver leave (12 weeks)
Responsabilità
Lead and develop the CPS Trainers and Team Leaders to build a high-performing team
Set objectives, monitor performance, and provide coaching and development plans
Drive a cultural shift to improve partner adoption of TheFork Manager
Join restaurant trainings to stay close to partner needs and challenges
Define and evolve the training strategy and framework for restaurant partners
Ensure consistent training standards across teams and markets
Translate partner feedback into actionable improvements and KPIs-driven actions
Collaborate with SalesOps and other functions to align on objectives and deliver a cohesive partner experience
Requisiti fondamentali
3–4 years of experience driving customer adoption/usage of a SaaS solution, preferably in restaurants/hospitality
Proficiency with Salesforce and/or other CRM tools
Solid people management experience with coaching and development skills
Strong customer mindset focused on partner experience
Results-oriented with KPI, target, and performance management experience
Analytical, pragmatic, hands-on approach to leadership
Ability to lead change and translate vision into simple, repeatable actions
Proactive, autonomous, and able to decide in a fast-paced environment
Excellent communication and influencing skills with multiple stakeholders
Fluent in English and comfortable in an international, multicultural setting
Interest in technology, digital products, and the restaurant industry
people leadership
communication
influencing
customer-centric mindset
Salesforce
CRM tools