Senior Technical Support Engineer — Escalations & RCA
Dikton S.r.l is seeking a Technical Support Engineer at Ivrea to provide specialist support for complex issues and contribute to continuous product improvement. The role involves developing technical documentation for service organizations and collaborating with R&D;, Quality, and Manufacturing teams.
The successful candidate will handle hardware-related escalations, perform advanced diagnostics, conduct RCA, and deliver technical training to technicians, partners, and customers.
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The successful candidate will handle hardware-related escalations, perform advanced diagnostics, conduct RCA, and deliver technical training to technicians, partners, and customers.
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