STAGE CUSTOMER SERVICES TECNICO
This role is part of our Remote Monitoring Solutions product line. For more information about our product line: As a Customer Care Technician , you provide technical support to customers worldwide and work closely with the Customer Care Manager and an experienced technical team. You troubleshoot and document customer issues, share feedback with the R&D; team, and help improve our products and services. Be a part of something bigger. At Eddyfi Technologies, we’re proud to push the boundaries of innovation while fostering a workplace where everyone feels valued, respected and empowered to do their best work. We believe that diverse perspectives, experiences, and ways of thinking strengthen our teams and help us build better solutions for the industries the world depends on. As a world-renowned company, we’re behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. We are customer-centric and put our customers at the heart of everything we do. We are reliable and accountable, we do what we say we are going to do, taking ownership of our actions and delivering high-quality outcomes with integrity, consistency and transparency. We are stronger together and committed to creating an inclusive environment where voices are heard, respected and supported. Collaborating with experts dedicated to innovation in an environment that values different perspectives, backgrounds and experiences. Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals. Working in a growing business that encourages learning, curiosity, and respectful challenge.
Being supported through fair, transparent and equitable practices. Contributing to meaningful projects that create a lasting impact. We encourage candidates to apply even if they do not meet every requirement listed, as we recognise that skills and experience can be gained in many ways. As Customer Care Technician, you must be able to: Provide technical support to customers worldwide in collaboration with the Customer Care Manager and the technical support team. Diagnose, document, and follow up on customer issues to ensure timely and effective resolution. Provide structured feedback to the R&D; team to contribute to product improvement and issue prevention. Support field installations and deliver training sessions for customers when required. Manage multiple activities simultaneously while maintaining a high level of service quality. We value transferable skills, different career paths and learning agility. Experience gained through non-traditional routes is welcome. You carry a high school diploma as an IT, Electronics, or Telecommunications Technician, or a higher qualification in Engineering or Geology. You have at least 3 years of experience in customer care or technical support Good command of spoken and written English You have a solid knowledge of electronics ,
including analog and digital systems You master data analysis using Microsoft Office Suite or equivalent You are comfortable manipulating Windows , Android , and iOS You are experienced with geotechnical monitoring instruments such as piezometers and inclinometers You are available for occasional travel in Italy and abroad ( up to 20%) Bachelor’s Degree in Computer Science, Electronics, Telecommunications Engineering, Civil Engineering, Geology, Environmental Engineering, or Land and Environmental Management. A knowledge of industrial sensors and measurement technologies, including MEMS, strain gauges, potentiometers, Wheatstone bridges, magnetostrictive sensors, optical sensors, Pt100, NTC, and similar technologies. A good understanding of business processes Knowledge of an additional foreign language, preferably French, Spanish, or German. Benefits At Eddyfi Technologies, diversity, equity and inclusion are fundamental to who we are. We are committed to providing equal employment opportunities and fostering an inclusive workplace where everyone feels a sense of belonging. We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, gender identity or expression, sexual orientation, age, religion, disability, neurodiversity, or any other characteristic protected by law. If you require accommodations at any stage of the recruitment process, please let us know. We are committed to ensuring an accessible and inclusive experience for all candidates. For all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification. #LI-Hybrid #
Being supported through fair, transparent and equitable practices. Contributing to meaningful projects that create a lasting impact. We encourage candidates to apply even if they do not meet every requirement listed, as we recognise that skills and experience can be gained in many ways. As Customer Care Technician, you must be able to: Provide technical support to customers worldwide in collaboration with the Customer Care Manager and the technical support team. Diagnose, document, and follow up on customer issues to ensure timely and effective resolution. Provide structured feedback to the R&D; team to contribute to product improvement and issue prevention. Support field installations and deliver training sessions for customers when required. Manage multiple activities simultaneously while maintaining a high level of service quality. We value transferable skills, different career paths and learning agility. Experience gained through non-traditional routes is welcome. You carry a high school diploma as an IT, Electronics, or Telecommunications Technician, or a higher qualification in Engineering or Geology. You have at least 3 years of experience in customer care or technical support Good command of spoken and written English You have a solid knowledge of electronics ,
including analog and digital systems You master data analysis using Microsoft Office Suite or equivalent You are comfortable manipulating Windows , Android , and iOS You are experienced with geotechnical monitoring instruments such as piezometers and inclinometers You are available for occasional travel in Italy and abroad ( up to 20%) Bachelor’s Degree in Computer Science, Electronics, Telecommunications Engineering, Civil Engineering, Geology, Environmental Engineering, or Land and Environmental Management. A knowledge of industrial sensors and measurement technologies, including MEMS, strain gauges, potentiometers, Wheatstone bridges, magnetostrictive sensors, optical sensors, Pt100, NTC, and similar technologies. A good understanding of business processes Knowledge of an additional foreign language, preferably French, Spanish, or German. Benefits At Eddyfi Technologies, diversity, equity and inclusion are fundamental to who we are. We are committed to providing equal employment opportunities and fostering an inclusive workplace where everyone feels a sense of belonging. We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, gender identity or expression, sexual orientation, age, religion, disability, neurodiversity, or any other characteristic protected by law. If you require accommodations at any stage of the recruitment process, please let us know. We are committed to ensuring an accessible and inclusive experience for all candidates. For all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification. #LI-Hybrid #