Customer Care Executive
MEININGER Headquarters Milan
Full-time
Are you passionate about helping people and creating outstanding customer experiences? Join our Customer Care team and support our guests before, during, and after their stay by delivering professional service across multiple communication channels.
MEININGER Hotels. Redefining hybrid hospitality.
YOUR TASKS
Deliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media
Provide helpful information about reservations, services, and destinations while ensuring quick and effective solutions to guest enquiries
Handle challenging situations professionally and confidently, aiming to resolve issues at the first point of contact
Identify opportunities to maximise sales through up-selling and tailored recommendations for guests
Maintain high service quality standards and contribute to achieving team targets for customer satisfaction, revenue, and conversions
Work with internal teams across departments such as Finance, Commerce, and Hotel Operations to ensure smooth service delivery
Monitor recurring enquiries and provide feedback to management to support continuous improvement
Support administrative tasks, reporting, and other ad-hoc activities when required
YOUR PROFILE
First experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatory
Passion for delivering excellent customer service and creating positive guest experiences
Strong communication skills, both written and verbal
Comfortable working in a multi-channel contact environment (phone, email, chat, social media)
Ability to stay calm, solution-oriented, and professional in challenging situations
Strong organisational skills with high attention to detail and accuracy
A proactive team player who enjoys collaborating and sharing knowledge
Flexible and adaptable in a fast-paced environment
Fluent in English and German (B1 level) are mandatory; additional languages are a plus
Willingness to work in rotating shifts covering department opening hours
What Meininger Offers
Fair compensation package and tax-free surcharges
Company Pension Scheme
Extra vacation days for every year with MEININGER (up to 5 days extra)
2 extra paid leave days for you to make this world a better place (Corporate Volunteering & VTO Program)
MEININGER Staff Nights Program & discounts for friends and family
Employee events and team activities: M-Days, winter party, team building events, company jubilees
Growth and development opportunities as part of an internationally expanding organization
A diverse, open working environment
Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees and their families
Hybrid work, at least 2 days at the office Milan
Busuu: Language Learning App
APPLICATION
We are enthusiastic hosts as diverse as our guests. Feels like you?
We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply.
We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.
Contact person: Sandra Röske (Customer Care Manager)
Remote Type
Hybrid
Full-time
Are you passionate about helping people and creating outstanding customer experiences? Join our Customer Care team and support our guests before, during, and after their stay by delivering professional service across multiple communication channels.
MEININGER Hotels. Redefining hybrid hospitality.
YOUR TASKS
Deliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media
Provide helpful information about reservations, services, and destinations while ensuring quick and effective solutions to guest enquiries
Handle challenging situations professionally and confidently, aiming to resolve issues at the first point of contact
Identify opportunities to maximise sales through up-selling and tailored recommendations for guests
Maintain high service quality standards and contribute to achieving team targets for customer satisfaction, revenue, and conversions
Work with internal teams across departments such as Finance, Commerce, and Hotel Operations to ensure smooth service delivery
Monitor recurring enquiries and provide feedback to management to support continuous improvement
Support administrative tasks, reporting, and other ad-hoc activities when required
YOUR PROFILE
First experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatory
Passion for delivering excellent customer service and creating positive guest experiences
Strong communication skills, both written and verbal
Comfortable working in a multi-channel contact environment (phone, email, chat, social media)
Ability to stay calm, solution-oriented, and professional in challenging situations
Strong organisational skills with high attention to detail and accuracy
A proactive team player who enjoys collaborating and sharing knowledge
Flexible and adaptable in a fast-paced environment
Fluent in English and German (B1 level) are mandatory; additional languages are a plus
Willingness to work in rotating shifts covering department opening hours
What Meininger Offers
Fair compensation package and tax-free surcharges
Company Pension Scheme
Extra vacation days for every year with MEININGER (up to 5 days extra)
2 extra paid leave days for you to make this world a better place (Corporate Volunteering & VTO Program)
MEININGER Staff Nights Program & discounts for friends and family
Employee events and team activities: M-Days, winter party, team building events, company jubilees
Growth and development opportunities as part of an internationally expanding organization
A diverse, open working environment
Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees and their families
Hybrid work, at least 2 days at the office Milan
Busuu: Language Learning App
APPLICATION
We are enthusiastic hosts as diverse as our guests. Feels like you?
We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply.
We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.
Contact person: Sandra Röske (Customer Care Manager)
Remote Type
Hybrid