Internship as Customer Support Specialist
Company Overview Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company. The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work. With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders. Role Overview We’re looking for a proactive and customer-focused intern to support our vehicle delivery operations. You will contribute to ensuring a smooth customer experience by assisting with delivery coordination, customer communications, data management and collaboration with logistics providers and internal teams. This internship offers a valuable opportunity to gain practical experience in customer service and operations within a fast-paced automotive environment. Key Activities The responsibilities of the intern include but are not limited to the following: CUSTOMER SUPPORT OPERATIONS
• Receive, assess and manage customer requests related to vehicle status, delivery planning, documentation and operational issues.
• Provide accurate and timely updates, ensuring that information shared with customers is complete, consistent and easy to understand.
• Coordinate with logistics providers and internal teams to investigate issues,
identify solutions and communicate expected next steps.
• Monitor open requests through resolution, escalating critical or recurring cases when appropriate.
• Support a positive customer experience through professional, solution-oriented communication. CASE MANAGEMENT AND SERVICE QUALITY
• Record and classify customer requests in the relevant systems, maintaining complete and reliable case information.
• Analyze recurring requests, complaints and service disruptions to identify root causes and improvement opportunities.
• Monitor service indicators such as response time, resolution time, backlog, recurring issues and customer feedback.
• Contribute to the continuous improvement of customer support procedures, templates and knowledge resources.
• Prepare clear and timely reports for management and internal stakeholders on service performance and key customer topics. CUSTOMER AND INTERNAL COMMUNICATION
• Act as a liaison between customers, Distribution, Sales, logistics providers and other internal functions.
• Facilitate information exchange between departments to align priorities, responsibilities and service expectations.
• Support regular customer updates and operational reviews, preparing relevant information and follow-up actions.
• Communicate service disruptions or delivery risks promptly, using transparent and customer-focused language.
• Maintain consistent communication standards across channels and customer contacts. DATA, SYSTEMS AND CONTINUOUS IMPROVEMENT
• Monitor alignment between internal systems and information received from suppliers and customers to support data consistency.
• Use operational data to identify service gaps, anticipate customer needs and support decision-making.
• Collaborate with BI and Performance Analyst teams to improve dashboards, reporting and automation tools.
• Participate in cross-functional projects aimed at simplifying processes, reducing manual activities and improving customer visibility.
• Support the deployment and adoption of tools or platforms impacting customer service processes, ensuring data integrity and operational continuity. Requirements Behavioral Skills
• Customer-oriented mindset.
• Strong communication and collaboration skills.
• Proactive attitude and problem-solving approach.
• Organizational skills and attention to detail.
• Willingness to learn and work in a dynamic environment. Technical Skills
• Master's degree in Business, Economics, Engineering or related fields.
• Good analytical skills and data-driven mindset.
• Proficiency in Microsoft Excel and PowerPoint.
• Fluent English (written and spoken).
• Knowledge of CRM, Power BI or reporting tools is a plus.
What we offer
• Competitive monthly allowance
• Relocation allowance, if applicable
• Free access to the company canteen
• Dynamic and international environment, offering first-hand exposure to the fast-paced automotive industry, collaboration with diverse teams, and the opportunity to help shape the future of mobility Disclaimer At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. By submitting your application, you are accepting our privacy notice: https://www.stellantis.com/en/privacy
• Receive, assess and manage customer requests related to vehicle status, delivery planning, documentation and operational issues.
• Provide accurate and timely updates, ensuring that information shared with customers is complete, consistent and easy to understand.
• Coordinate with logistics providers and internal teams to investigate issues,
identify solutions and communicate expected next steps.
• Monitor open requests through resolution, escalating critical or recurring cases when appropriate.
• Support a positive customer experience through professional, solution-oriented communication. CASE MANAGEMENT AND SERVICE QUALITY
• Record and classify customer requests in the relevant systems, maintaining complete and reliable case information.
• Analyze recurring requests, complaints and service disruptions to identify root causes and improvement opportunities.
• Monitor service indicators such as response time, resolution time, backlog, recurring issues and customer feedback.
• Contribute to the continuous improvement of customer support procedures, templates and knowledge resources.
• Prepare clear and timely reports for management and internal stakeholders on service performance and key customer topics. CUSTOMER AND INTERNAL COMMUNICATION
• Act as a liaison between customers, Distribution, Sales, logistics providers and other internal functions.
• Facilitate information exchange between departments to align priorities, responsibilities and service expectations.
• Support regular customer updates and operational reviews, preparing relevant information and follow-up actions.
• Communicate service disruptions or delivery risks promptly, using transparent and customer-focused language.
• Maintain consistent communication standards across channels and customer contacts. DATA, SYSTEMS AND CONTINUOUS IMPROVEMENT
• Monitor alignment between internal systems and information received from suppliers and customers to support data consistency.
• Use operational data to identify service gaps, anticipate customer needs and support decision-making.
• Collaborate with BI and Performance Analyst teams to improve dashboards, reporting and automation tools.
• Participate in cross-functional projects aimed at simplifying processes, reducing manual activities and improving customer visibility.
• Support the deployment and adoption of tools or platforms impacting customer service processes, ensuring data integrity and operational continuity. Requirements Behavioral Skills
• Customer-oriented mindset.
• Strong communication and collaboration skills.
• Proactive attitude and problem-solving approach.
• Organizational skills and attention to detail.
• Willingness to learn and work in a dynamic environment. Technical Skills
• Master's degree in Business, Economics, Engineering or related fields.
• Good analytical skills and data-driven mindset.
• Proficiency in Microsoft Excel and PowerPoint.
• Fluent English (written and spoken).
• Knowledge of CRM, Power BI or reporting tools is a plus.
What we offer
• Competitive monthly allowance
• Relocation allowance, if applicable
• Free access to the company canteen
• Dynamic and international environment, offering first-hand exposure to the fast-paced automotive industry, collaboration with diverse teams, and the opportunity to help shape the future of mobility Disclaimer At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. By submitting your application, you are accepting our privacy notice: https://www.stellantis.com/en/privacy