Membership & Education Account
Job purpose Although ISSA has existed in the US for more than 100 years, our EMEA office in Milan is much younger. As a result, the EMEA team is working like a small start-up company committed to increasing awareness and commitment among members. The EMEA team currently serves 1,200 member companies. It hosts networking events and training workshops in various countries, represents ISSA at major trade shows in the region and develops a steadily increasing number of business solutions and resources within core EMEA countries. This person will be based in Milan, Italy. Duties and Responsibilities
• Handling sales and after sales activities
• Expansion of our existing customers base by enthusing and convincing potential new customers about the ISSA benefits and maintaining already existing relationships.
• Responsible for reporting contract and budget progress to the team.
• Monitor income and costs to assist in budget preparation.
• Various administrative tasks as needed.
• Backup to the team for renewal campaigns and provide project support as needed.
• Update and optimize data quality and ensure the effective use of our database.
• Resolve customer issues in a timely manner,
proactively communicate to clients on progress, and proactively identify areas where clients can make better use of their ISSA benefits.
• Handles various EMEA office and events logistics, vendors, purchasing, book travel arrangements.
• Facilitating an environment that reflects ISSA positively – every interaction a wonderful experience. Qualifications
• Sales driven person with professional customer service
skills:
solution mind-set, helping nature, passion for the customer and customer experience.
• Self-motivated, organized and able to work both with a team and individually.
• Fluent in English and at least another language.
• Excellent in intercultural communication: strong ability to work with international clients.
• Experience in database use and report generation with applied knowledge of Microsoft Office and CRM programs.
• Ideally practical experience in a commercial or association environment, experience with B2B or memberships.
• Enjoy working in an international team and appreciate exchanging ideas and knowledge with colleagues. R.
A.
L. 28.000€
• Handling sales and after sales activities
• Expansion of our existing customers base by enthusing and convincing potential new customers about the ISSA benefits and maintaining already existing relationships.
• Responsible for reporting contract and budget progress to the team.
• Monitor income and costs to assist in budget preparation.
• Various administrative tasks as needed.
• Backup to the team for renewal campaigns and provide project support as needed.
• Update and optimize data quality and ensure the effective use of our database.
• Resolve customer issues in a timely manner,
proactively communicate to clients on progress, and proactively identify areas where clients can make better use of their ISSA benefits.
• Handles various EMEA office and events logistics, vendors, purchasing, book travel arrangements.
• Facilitating an environment that reflects ISSA positively – every interaction a wonderful experience. Qualifications
• Sales driven person with professional customer service
skills:
solution mind-set, helping nature, passion for the customer and customer experience.
• Self-motivated, organized and able to work both with a team and individually.
• Fluent in English and at least another language.
• Excellent in intercultural communication: strong ability to work with international clients.
• Experience in database use and report generation with applied knowledge of Microsoft Office and CRM programs.
• Ideally practical experience in a commercial or association environment, experience with B2B or memberships.
• Enjoy working in an international team and appreciate exchanging ideas and knowledge with colleagues. R.
A.
L. 28.000€