F&B Reservation Agent
h3About Four Seasons /h3 pFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. /p h3About Four Seasons /h3 pFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. /p h3About the
location:
/h3 pOverlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century.
Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli. /p h3About The Role /h3 pThe FB Reservation Agent for In Room Dining is the voice of Four Seasons hospitality, creating exceptional dining experiences for guests in the comfort and privacy of their rooms. As the first point of contact for In Room Dining requests, you will provide personalized service, guide guests through menu selections, coordinate orders with precision, and ensure every interaction reflects the warmth, care, and attention to detail that define the Four Seasons experience. You will support the In Room Dining operation by managing orders, coordinating guest requests, maintaining accurate records, and working closely with Culinary, Stewarding, and Front of House teams to ensure seamless execution and timely delivery. /p h3What You Will Do /h3 ul liHandle all In Room Dining calls in a professional, friendly, and timely manner. /li liProvide detailed knowledge of menus, beverage offerings, promotions, and special culinary experiences. /li liAssist guests with menu selections and dietary requirements, making personalized recommendations when appropriate. /li liAccurately enter food and beverage orders into the POS system, ensuring all preferences, allergies, and special requests are clearly communicated. /li liCoordinate closely with Culinary and In Room Dining teams to ensure efficient order preparation and delivery.
/li liMonitor order timing and proactively communicate updates or delays to guests when necessary. /li liUpsell menu items, beverages, and dining experiences to enhance guest satisfaction and support revenue opportunities. /li liArrange special amenities, celebrations, VIP setups, and customized dining experiences. /li liRespond to guest inquiries and concerns with empathy, professionalism, and a service recovery mindset. /li liCollaborate closely with Front Office, Guest Experience, Housekeeping, and Food Beverage teams to deliver a seamless guest experience. /li liMaintain accurate records of guest preferences and ensure all information is updated appropriately. /li liEnsure compliance with Four Seasons standards in all verbal and written communications. /li /ul h3What You Bring /h3 ul liPrevious experience in Food Beverage, In Room Dining, Restaurant Reservations, Guest Services, Call Center, or luxury hospitality preferred. /li liExcellent verbal communication and telephone etiquette. /li liStrong guest engagement skills with a genuine passion for hospitality. /li liExceptional attention to detail and organizational abilities. /li liAbility to multitask effectively in a fast-paced environment. /li liExperience with POS systems, Microsoft Office, and hotel operating systems is an advantage. /li liStrong problem-solving skills and the ability to remain calm under pressure. /li liA sales-oriented mindset with the ability to confidently suggest and promote dining experiences. /li liFluency in Italian and English; additional languages are an asset. /li liLegal right to work in Italy. /li /ul h3What
We Offer
/h3 ul liCompetitive Salary, wages, and a comprehensive benefits package. /li liExcellent Training and Development
location:
/h3 pOverlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century.
Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli. /p h3About The Role /h3 pThe FB Reservation Agent for In Room Dining is the voice of Four Seasons hospitality, creating exceptional dining experiences for guests in the comfort and privacy of their rooms. As the first point of contact for In Room Dining requests, you will provide personalized service, guide guests through menu selections, coordinate orders with precision, and ensure every interaction reflects the warmth, care, and attention to detail that define the Four Seasons experience. You will support the In Room Dining operation by managing orders, coordinating guest requests, maintaining accurate records, and working closely with Culinary, Stewarding, and Front of House teams to ensure seamless execution and timely delivery. /p h3What You Will Do /h3 ul liHandle all In Room Dining calls in a professional, friendly, and timely manner. /li liProvide detailed knowledge of menus, beverage offerings, promotions, and special culinary experiences. /li liAssist guests with menu selections and dietary requirements, making personalized recommendations when appropriate. /li liAccurately enter food and beverage orders into the POS system, ensuring all preferences, allergies, and special requests are clearly communicated. /li liCoordinate closely with Culinary and In Room Dining teams to ensure efficient order preparation and delivery.
/li liMonitor order timing and proactively communicate updates or delays to guests when necessary. /li liUpsell menu items, beverages, and dining experiences to enhance guest satisfaction and support revenue opportunities. /li liArrange special amenities, celebrations, VIP setups, and customized dining experiences. /li liRespond to guest inquiries and concerns with empathy, professionalism, and a service recovery mindset. /li liCollaborate closely with Front Office, Guest Experience, Housekeeping, and Food Beverage teams to deliver a seamless guest experience. /li liMaintain accurate records of guest preferences and ensure all information is updated appropriately. /li liEnsure compliance with Four Seasons standards in all verbal and written communications. /li /ul h3What You Bring /h3 ul liPrevious experience in Food Beverage, In Room Dining, Restaurant Reservations, Guest Services, Call Center, or luxury hospitality preferred. /li liExcellent verbal communication and telephone etiquette. /li liStrong guest engagement skills with a genuine passion for hospitality. /li liExceptional attention to detail and organizational abilities. /li liAbility to multitask effectively in a fast-paced environment. /li liExperience with POS systems, Microsoft Office, and hotel operating systems is an advantage. /li liStrong problem-solving skills and the ability to remain calm under pressure. /li liA sales-oriented mindset with the ability to confidently suggest and promote dining experiences. /li liFluency in Italian and English; additional languages are an asset. /li liLegal right to work in Italy. /li /ul h3What
We Offer
/h3 ul liCompetitive Salary, wages, and a comprehensive benefits package. /li liExcellent Training and Development