Front Office Manager
Casa Monti is hiring through Hosco in Rome. Yourmaintasks: BeCasaMonti’sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment Youwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance Intheabsenceofthereservationsdepartment,youwillmanagereservationrequests Checkandfollowuponallreservations Buildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers Monitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers ManageFrontOfficeschedules ProvidetrainingforFrontOfficeteams Givetoursoftheestablishmenttoprofessionalsandcustomers Supervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance EnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized Controlandmonitoraccountsreceivable Developthehotel'sturnoverthroughupsellactions Ensurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices Manage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction ParticipateinandleadHeadofDepartmentmeetings Youwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment Skillsrequired: Ideally,youhaveabackgroundinthehotelindustryandsuccessfulexperienceinasimilarposition FluencyinEnglishandasenseofcustomerserviceareessentialforthisposition Youwillworkdirectlyorcross-functionallywithallthehotel'sdepartments Youwillneedtodemonstrateteamspiritandresponsivenesstoensurethesmoothrunningoftheestablishmentandcustomersatisfaction Professionalskills: Stressandprioritymanagement Excellentreceptionandcustomerrelationsskills Attentiontodetailandcustomersatisfaction Speedandreliabilityofexecution Anabilitytolistentocustomers Strongteamspirit FluencyinspokenandwrittenEnglishisessential Asecondforeignlanguageisaplus Requiredqualities: Organisedandrigorous Initiativeandtheabilitytoputforwardproposals Versatility,adaptabilityandavailabilitý Involvementandcommitment Discretionandhonestý Positiveandpleasantattitude Excellentpresentation Please see the full vacancy for the benefits offered by Casa Monti. #J-18808-Ljbffr