Client Coordinator - International Programme Tutoring (Ib, Igcse, Myp)
We are looking for a Client Coordinator to join our team and support the day-to-day operations of our international tutoring services, specialising in the International Baccalaureate (IB), IGCSE and MYP programmes.
This role is ideal for a highly organised, proactive and personable individual who has completed the IB Diploma Programme and enjoys working with students, families and educators in an international environment.
Key Responsibilities - Client Relations: Act as a point of contact for students and parents, handling enquiries, providing support and ensuring an excellent client experience.
Tutoring Coordination: Help match students with suitable tutors, coordinate lesson schedules and ensure smooth communication between families and educators.
Administrative & Back-Office Support: Manage client records, update internal systems, organise documentation and assist with day-to-day operational tasks.
Client Onboarding: Support new families throughout the onboarding process, from initial enquiry to the start of tutoring.
Operational Support: Work closely with the team to improve processes,
resolve issues and maintain a high standard of service.
Requirements - Completed International Baccalaureate (IB) Diploma Programme – mandatory.
Fluency in both English and Italian – mandatory.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Ability to multitask, prioritise and work independently.
Confidence using digital tools, spreadsheets and administrative platforms.
A proactive, solution-oriented attitude and a client-focused mindset.
Nice to Have - Previous experience in customer service, administration, education or operations.
Familiarity with the International Higher Education systems.
Experience working in an international or multicultural environment.
What We Offer - The opportunity to work in an international, education-focused environment.
A collaborative and dynamic team.
A varied role combining client relationships, coordination and business operations.
Opportunities for professional growth and increased responsibility.
This role is ideal for a highly organised, proactive and personable individual who has completed the IB Diploma Programme and enjoys working with students, families and educators in an international environment.
Key Responsibilities - Client Relations: Act as a point of contact for students and parents, handling enquiries, providing support and ensuring an excellent client experience.
Tutoring Coordination: Help match students with suitable tutors, coordinate lesson schedules and ensure smooth communication between families and educators.
Administrative & Back-Office Support: Manage client records, update internal systems, organise documentation and assist with day-to-day operational tasks.
Client Onboarding: Support new families throughout the onboarding process, from initial enquiry to the start of tutoring.
Operational Support: Work closely with the team to improve processes,
resolve issues and maintain a high standard of service.
Requirements - Completed International Baccalaureate (IB) Diploma Programme – mandatory.
Fluency in both English and Italian – mandatory.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Ability to multitask, prioritise and work independently.
Confidence using digital tools, spreadsheets and administrative platforms.
A proactive, solution-oriented attitude and a client-focused mindset.
Nice to Have - Previous experience in customer service, administration, education or operations.
Familiarity with the International Higher Education systems.
Experience working in an international or multicultural environment.
What We Offer - The opportunity to work in an international, education-focused environment.
A collaborative and dynamic team.
A varied role combining client relationships, coordination and business operations.
Opportunities for professional growth and increased responsibility.