Experience Abroad: Italian Speaking Customer Support Representative In Lisbon!
Location:
Lisbon, Portugal (100% On-site)
Language Requirements:
Fluent Italian (C1/C2)
and
Operational English (B2)
Job Title:
Italian-Speaking Customer Support Specialist
Role Summary
Are you looking to kick-start an exciting international career path right in the heart of Portugal? We are currently seeking customer-focused professionals who speak fluent
Italian
to join our vibrant, multicultural team operating in Lisbon.
Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems. This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment. In this dynamic role, you will help global brands deliver exceptional client care while building a rewarding career in a sunny European capital.
Work Setup:
Office-based presence
required at our Lisbon facility (100% on-site; remote work options are not available).
Timeline:
Urgent filling preferred.
Legal Eligibility:
Valid EU/EEA citizenship, an EU passport, or legal Portuguese employment authorization.
Core Responsibilities
Customer Interaction:
Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a warm, professional, empathetic, and solution-driven communication style.
Issue Diagnostics:
Analyze customer difficulties to identify root causes methodically and deliver fast, customized resolutions tailored to each individual situation.
Documentation:
Accurately log profile details, customer inquiries, action steps,
and resolution notes inside enterprise CRM databases with absolute precision.
Target Management:
Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics.
Ongoing Learning:
Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows.
Qualifications
Essential Criteria:
Language Capabilities:
Fluent or advanced C1/C2 capability in Italian
(written, spoken, and reading comprehension), paired with
operational English competence (minimum B2 level)
for internal team dialogue, software navigation, and training modules.
Shift Availability:
Complete readiness to work flexible, rotating 24/7 shift schedules across 5 days a week.
Workplace Presence:
Physical presence and full-time availability to work on-site at our Lisbon office facility.
Essential Skills:
Exceptional interpersonal talents, active listening skills, composure under high-volume pressure, emotional intelligence, and a positive, proactive mindset.
Hours & Shift Pattern
Schedule:
Full-time (40 hours per week)
, 8-hour daily shifts across 5 working days.
Shift Windows:
Continuous
24/7 rotating shift schedules
.
Compensation Models
Candidates can select between two tailored compensation structures based on their individual situation:
Option A: Local Contract (For Local Applicants)
Base Remuneration:
€1,****** gross/month
(paid across 12 months).
Housing:
Self-arranged living setup (best suited for candidates living in Lisbon or managing independent housing).
Option B: Relocation Contract (For Moving Candidates)
Base Remuneration:
€1,****** gross/month
(paid across 12 months).
Provided Accommodation:
Private room within a shared corporate flat with core utilities fully covered (electricity, gas, water, internet).
Travel Assistance:
Full inbound flight reimbursement after passing probation, plus organized airport pickup service.
Added Perks
Fully Paid Onboarding:
Thorough, comprehensive onboarding program that is 100% paid and compensated starting from your very first day.
Career Advancement:
Clear internal progression pathways leading into Quality Assurance (QA), corporate training, or team supervisory positions.
Health & Support:
Complimentary private medical insurance coverage after 6 months of service, alongside access to confidential counseling and mental health resources.
Company Life:
Welcoming workspace featuring team outings, hobby clubs, social events, and recreational gatherings.
Regional Benefits:
Experience Lisbon's Mediterranean climate, beautiful coastal landscapes, rich history, and energetic city life.
#J-*****-Ljbffr
Lisbon, Portugal (100% On-site)
Language Requirements:
Fluent Italian (C1/C2)
and
Operational English (B2)
Job Title:
Italian-Speaking Customer Support Specialist
Role Summary
Are you looking to kick-start an exciting international career path right in the heart of Portugal? We are currently seeking customer-focused professionals who speak fluent
Italian
to join our vibrant, multicultural team operating in Lisbon.
Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems. This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment. In this dynamic role, you will help global brands deliver exceptional client care while building a rewarding career in a sunny European capital.
Work Setup:
Office-based presence
required at our Lisbon facility (100% on-site; remote work options are not available).
Timeline:
Urgent filling preferred.
Legal Eligibility:
Valid EU/EEA citizenship, an EU passport, or legal Portuguese employment authorization.
Core Responsibilities
Customer Interaction:
Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a warm, professional, empathetic, and solution-driven communication style.
Issue Diagnostics:
Analyze customer difficulties to identify root causes methodically and deliver fast, customized resolutions tailored to each individual situation.
Documentation:
Accurately log profile details, customer inquiries, action steps,
and resolution notes inside enterprise CRM databases with absolute precision.
Target Management:
Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics.
Ongoing Learning:
Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows.
Qualifications
Essential Criteria:
Language Capabilities:
Fluent or advanced C1/C2 capability in Italian
(written, spoken, and reading comprehension), paired with
operational English competence (minimum B2 level)
for internal team dialogue, software navigation, and training modules.
Shift Availability:
Complete readiness to work flexible, rotating 24/7 shift schedules across 5 days a week.
Workplace Presence:
Physical presence and full-time availability to work on-site at our Lisbon office facility.
Essential Skills:
Exceptional interpersonal talents, active listening skills, composure under high-volume pressure, emotional intelligence, and a positive, proactive mindset.
Hours & Shift Pattern
Schedule:
Full-time (40 hours per week)
, 8-hour daily shifts across 5 working days.
Shift Windows:
Continuous
24/7 rotating shift schedules
.
Compensation Models
Candidates can select between two tailored compensation structures based on their individual situation:
Option A: Local Contract (For Local Applicants)
Base Remuneration:
€1,****** gross/month
(paid across 12 months).
Housing:
Self-arranged living setup (best suited for candidates living in Lisbon or managing independent housing).
Option B: Relocation Contract (For Moving Candidates)
Base Remuneration:
€1,****** gross/month
(paid across 12 months).
Provided Accommodation:
Private room within a shared corporate flat with core utilities fully covered (electricity, gas, water, internet).
Travel Assistance:
Full inbound flight reimbursement after passing probation, plus organized airport pickup service.
Added Perks
Fully Paid Onboarding:
Thorough, comprehensive onboarding program that is 100% paid and compensated starting from your very first day.
Career Advancement:
Clear internal progression pathways leading into Quality Assurance (QA), corporate training, or team supervisory positions.
Health & Support:
Complimentary private medical insurance coverage after 6 months of service, alongside access to confidential counseling and mental health resources.
Company Life:
Welcoming workspace featuring team outings, hobby clubs, social events, and recreational gatherings.
Regional Benefits:
Experience Lisbon's Mediterranean climate, beautiful coastal landscapes, rich history, and energetic city life.
#J-*****-Ljbffr