Customer Care Executive with Italian
Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch
- we’d love to discuss how Ebury can accelerate your career so you can shape the future. Customer Relations Executive Ebury Milan
- Office based We are offering an exciting opportunity to join a fast growing team in Milan. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skills and experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level. A passionate individual with a strong interest in client servicing Prepared to go the extra mile to exceed customer expectations and experience Desire to deliver best in class service, to support our industry-leading offering Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients Commercial awareness Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales / commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc. Head for numbers – confidence dealing with numbers
- exchange rates, profit margins and an awareness of commercial implications Dealing with live currency trade booking, banking information, figures and high value / volume payments and clients
- accuracy of work is particularly key Helping clients identify issues pre-emptively (e.g. payment dates, banking data etc.) Self-starter with the initiative and ability to ‘get stuck in’
- Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end Interest in currency markets helpful Experience with Microsoft suite (particularly excel) You will be looking after a portfolio of 200-300 clients who will be trading online through our platform You will have an understanding of clients’ business activity /core business,
FX needs Making sure clients have Ebury as their main platform for trading and making payments internationally Fluency in English & Italian Sales skills / experience is a PLUS Knowledge of all products Ebury does offer An impressive product suite including Supplier Payment Financing with more innovative and cutting edge products. International development opportunities including attending global Boot Camps. Career development and progression: Some of our most experienced CRESs move into leadership positions. Learn directly from experienced Managers who are invested in your success. Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. Dynamic & Supportive Culture: Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits. Central Office: Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story. Important Security Notice For Job Applicants Always check the emails you receive from us, and note that we will never request payment for any
- we’d love to discuss how Ebury can accelerate your career so you can shape the future. Customer Relations Executive Ebury Milan
- Office based We are offering an exciting opportunity to join a fast growing team in Milan. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skills and experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level. A passionate individual with a strong interest in client servicing Prepared to go the extra mile to exceed customer expectations and experience Desire to deliver best in class service, to support our industry-leading offering Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients Commercial awareness Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales / commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc. Head for numbers – confidence dealing with numbers
- exchange rates, profit margins and an awareness of commercial implications Dealing with live currency trade booking, banking information, figures and high value / volume payments and clients
- accuracy of work is particularly key Helping clients identify issues pre-emptively (e.g. payment dates, banking data etc.) Self-starter with the initiative and ability to ‘get stuck in’
- Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end Interest in currency markets helpful Experience with Microsoft suite (particularly excel) You will be looking after a portfolio of 200-300 clients who will be trading online through our platform You will have an understanding of clients’ business activity /core business,
FX needs Making sure clients have Ebury as their main platform for trading and making payments internationally Fluency in English & Italian Sales skills / experience is a PLUS Knowledge of all products Ebury does offer An impressive product suite including Supplier Payment Financing with more innovative and cutting edge products. International development opportunities including attending global Boot Camps. Career development and progression: Some of our most experienced CRESs move into leadership positions. Learn directly from experienced Managers who are invested in your success. Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. Dynamic & Supportive Culture: Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits. Central Office: Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story. Important Security Notice For Job Applicants Always check the emails you receive from us, and note that we will never request payment for any