Customer Success Intern - €800 A Month - No Experience Required
At Pillar, we’re building the financial operating system for the construction industry. It’s a massive sector, full of inefficiencies and slow processes, moving billions while still operating like it’s the 1900s. We’re changing it with AI and a product that’s fast, simple, and scalable. We’ve closed one of the largest pre-seed rounds in Italy and are building the world’s first AI-first ERP for construction. We’re hiring a Customer Success Intern to join our tight-knit team of A+ people and help build the foundations of Pillar. Prima di candidarsi per questo ruolo, la preghiamo di leggere le seguenti informazioni su questa possibilità, riportate di seguito. Who you are You are a student or recent graduate interested in gaining experience in Customer Success You communicate clearly and empathetically and enjoy solving problems You don’t wait for instructions: you see a problem and look for a solution You are curious, fast,
and ready to challenge yourself You enjoy working in a small team where individual impact is huge You are interested in the startup world What you’ll do You will be the main point of contact for our customers. xrtlpzc Your job is not just “providing support”: it’s understanding their problems, helping them get value from the product, and bringing what you learn back to the product team so Pillar improves every week. In practice: Guide customers through onboarding and support them in using the platform Be the go-to person for requests, issues, and key moments in their journey Collect feedback and turn it into actionable insights for the product team Build long-term, trust-based relationships with customers Contribute to defining processes and strategies for the Customer Success team What we offer On-site work in Milan (Porta Vittoria area)6-month full-time paid internship (€800 net/month + meal vouchers) Possibility of a full-time position (permanent contract) after the internship
and ready to challenge yourself You enjoy working in a small team where individual impact is huge You are interested in the startup world What you’ll do You will be the main point of contact for our customers. xrtlpzc Your job is not just “providing support”: it’s understanding their problems, helping them get value from the product, and bringing what you learn back to the product team so Pillar improves every week. In practice: Guide customers through onboarding and support them in using the platform Be the go-to person for requests, issues, and key moments in their journey Collect feedback and turn it into actionable insights for the product team Build long-term, trust-based relationships with customers Contribute to defining processes and strategies for the Customer Success team What we offer On-site work in Milan (Porta Vittoria area)6-month full-time paid internship (€800 net/month + meal vouchers) Possibility of a full-time position (permanent contract) after the internship