Desktop Support Engineer
Role: Desktop Support Engineer
Location: Pisa, Italy
Duration: Backfill / Dispatch (On Demand)
Key Responsibilities:
● Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
● Respond to service requests and incidents via the ticketing system, phone, or in-person.
● Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
● Troubleshoot hardware, software, and peripheral issues (e.g., monitors, keyboards, docking stations).
● Set up and configure new employee workstations, including user accounts and permissions.
● Maintain asset inventory and ensure accurate documentation of IT equipment.
● Assist with onboarding and offboarding of employees from a technical perspective.
● Support remote users with VPN, remote desktop, and connectivity issues.
● Collaborate with other IT teams on escalated issues and project-related tasks.
● Follow security protocols and assist with antivirus, patching, and data protection policies.
Preferred Qualifications:
● Experience working in macOS or Linux environments.
● Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop
Administrator).
● Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM,
Intune, JAMF).
● Strong knowledge of Windows OS, Office 365, and basic networking concepts.
● Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.
Location: Pisa, Italy
Duration: Backfill / Dispatch (On Demand)
Key Responsibilities:
● Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
● Respond to service requests and incidents via the ticketing system, phone, or in-person.
● Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
● Troubleshoot hardware, software, and peripheral issues (e.g., monitors, keyboards, docking stations).
● Set up and configure new employee workstations, including user accounts and permissions.
● Maintain asset inventory and ensure accurate documentation of IT equipment.
● Assist with onboarding and offboarding of employees from a technical perspective.
● Support remote users with VPN, remote desktop, and connectivity issues.
● Collaborate with other IT teams on escalated issues and project-related tasks.
● Follow security protocols and assist with antivirus, patching, and data protection policies.
Preferred Qualifications:
● Experience working in macOS or Linux environments.
● Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop
Administrator).
● Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM,
Intune, JAMF).
● Strong knowledge of Windows OS, Office 365, and basic networking concepts.
● Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.