KERING POS AMS Expert
Overview
In this role you will support the Global AMS team responsible for POS application maintenance across stores worldwide. You will act as a key liaison among brands, product, regional teams, vendors, and end-user support to ensure stable, evolving POS services. You will contribute to monitoring, knowledge management, and incident/problem management, driving improvements in a fast-paced luxury tech environment. Join a collaborative, growth-oriented team in Milan and help shape the POS ecosystem for a global brand.
Retribuzione / Benefits
- annual premio opportunity
- company canteen
- benefits in line with national agreement
- additional company policies-based benefits
- growth and mobility opportunities
- stable full-time role
Responsabilità
- Serve as point of contact for internal and external stakeholders including regional teams, vendors, and brands
- Coordinate resources and manage relationships to ensure ongoing maintenance requests and issues are visible and addressed
- Support the POS AMS Global Manager by reporting status and proposing improvements or mitigations
- Oversee Application Monitoring and contribute to future evolutions
- Contribute to updating POS Knowledge articles and documentation
- Coordinate Problem management activities and ceremonies
Requisiti fondamentali
- At least 5 years of experience in service management
- Experience with POS applications (Xstore preferred)
- Strong relational and communication skills
- Excellent listening, critical thinking, and probing abilities
- Collaborative, rigorous, autonomous, organized, and transparent
- MS Office Suite proficiency
- Knowledge of MS SQL, Service Now, Jira is a plus
- Fluent in English; high Italian; French a plus
- team-oriented
- strong communication
- analytical thinking
- POS application knowledge (Xstore)
- MS SQL
- Service Now
In this role you will support the Global AMS team responsible for POS application maintenance across stores worldwide. You will act as a key liaison among brands, product, regional teams, vendors, and end-user support to ensure stable, evolving POS services. You will contribute to monitoring, knowledge management, and incident/problem management, driving improvements in a fast-paced luxury tech environment. Join a collaborative, growth-oriented team in Milan and help shape the POS ecosystem for a global brand.
Retribuzione / Benefits
- annual premio opportunity
- company canteen
- benefits in line with national agreement
- additional company policies-based benefits
- growth and mobility opportunities
- stable full-time role
Responsabilità
- Serve as point of contact for internal and external stakeholders including regional teams, vendors, and brands
- Coordinate resources and manage relationships to ensure ongoing maintenance requests and issues are visible and addressed
- Support the POS AMS Global Manager by reporting status and proposing improvements or mitigations
- Oversee Application Monitoring and contribute to future evolutions
- Contribute to updating POS Knowledge articles and documentation
- Coordinate Problem management activities and ceremonies
Requisiti fondamentali
- At least 5 years of experience in service management
- Experience with POS applications (Xstore preferred)
- Strong relational and communication skills
- Excellent listening, critical thinking, and probing abilities
- Collaborative, rigorous, autonomous, organized, and transparent
- MS Office Suite proficiency
- Knowledge of MS SQL, Service Now, Jira is a plus
- Fluent in English; high Italian; French a plus
- team-oriented
- strong communication
- analytical thinking
- POS application knowledge (Xstore)
- MS SQL
- Service Now