Front Office Manager(m/f/d)
To strengthen our Front Office team, we are looking for an experienced, service-oriented and inspiring Front Office Manager (m/f/d) who combines genuine hospitality with strong leadership skills, operational excellence and attention to detail to create exceptional guest experiences in our 5-star luxury environment. YOUR TASKS:
• Leading, organizing and overseeing all Front Office operations to ensure a seamless and personalized guest experience
• Managing and coordinating daily workflows, shift schedules and team responsibilities
• Leading, motivating and developing the Front Office team while fostering a positive and professional working environment
• Ensuring a warm, professional and personalized welcome, as well as smooth check-in and check-out procedures
• Acting as a key point of contact for guest requests, special arrangements and individual preferences
• Maintaining and continuously improving the highest standards of service quality, guest satisfaction and operational efficiency
• Handling guest feedback and complaints professionally, discreetly and with a solution-oriented approach
• Overseeing reservation-related processes, guest profiles, reports and operational documentation
• Ensuring smooth communication and close collaboration with Housekeeping, Reservations, Concierge and other departments
• Training, onboarding and supporting new team members in accordance with SAN SONNEA service standards
• Identifying opportunities for upselling, personalized guest experiences and continuous service improvement
• Actively contributing to the development of an exceptional and distinctive Front Office service culture
YOUR PROFILE
• Completed professional training in hospitality, hotel management or a comparable qualification
• Several years of professional experience in Front Office operations, ideally in a leadership position within 5-star luxury hospitality
• Strong leadership skills with the ability to motivate, develop and inspire a team
• Experience with hotel property management systems; knowledge of ASA is an advantage
• Very good computer skills, particularly Microsoft Office
• Excellent organizational skills and a structured, independent and solution-oriented approach to work
• Strong communication skills, empathy and a genuine passion for personalized guest service
• Confident handling of guest complaints and challenging situations with professionalism and discretion
• Commercial awareness, sales mindset and the ability to identify upselling opportunities
• Flexibility, resilience and a strong sense of responsibility
• Professional, confident and well-groomed appearance with exceptional attention to detail
• Passion for luxury hospitality and the ambition to create memorable guest experiences
• Very good written and spoken English, German, and Italian
WHAT WE OFFER
• All-inclusive onboarding for a good start
• Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
• Individual working time models as well as health, pension and social insurance
• Performance-related pay
• Free staff restaurant with breakfast, lunch and dinner (also on days off)
• Accommodation in staff houses if required
• Free parking spaces
• Attractive further training as well as career and promotion opportunities
• Organization of events and excursions for employees
• Discounts on SPA treatments, store products and partner hotels
• Free ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond
• Free use of the fitness studio If you share our passion for hospitality, we'd love to hear from you. Apply directly through LinkedIn or get in touch with our Human Resources team at (email hidden). To discover more opportunities and find the role that’s right for you, explore all open positions on our SAN SONNEA Careers page.
• Leading, organizing and overseeing all Front Office operations to ensure a seamless and personalized guest experience
• Managing and coordinating daily workflows, shift schedules and team responsibilities
• Leading, motivating and developing the Front Office team while fostering a positive and professional working environment
• Ensuring a warm, professional and personalized welcome, as well as smooth check-in and check-out procedures
• Acting as a key point of contact for guest requests, special arrangements and individual preferences
• Maintaining and continuously improving the highest standards of service quality, guest satisfaction and operational efficiency
• Handling guest feedback and complaints professionally, discreetly and with a solution-oriented approach
• Overseeing reservation-related processes, guest profiles, reports and operational documentation
• Ensuring smooth communication and close collaboration with Housekeeping, Reservations, Concierge and other departments
• Training, onboarding and supporting new team members in accordance with SAN SONNEA service standards
• Identifying opportunities for upselling, personalized guest experiences and continuous service improvement
• Actively contributing to the development of an exceptional and distinctive Front Office service culture
YOUR PROFILE
• Completed professional training in hospitality, hotel management or a comparable qualification
• Several years of professional experience in Front Office operations, ideally in a leadership position within 5-star luxury hospitality
• Strong leadership skills with the ability to motivate, develop and inspire a team
• Experience with hotel property management systems; knowledge of ASA is an advantage
• Very good computer skills, particularly Microsoft Office
• Excellent organizational skills and a structured, independent and solution-oriented approach to work
• Strong communication skills, empathy and a genuine passion for personalized guest service
• Confident handling of guest complaints and challenging situations with professionalism and discretion
• Commercial awareness, sales mindset and the ability to identify upselling opportunities
• Flexibility, resilience and a strong sense of responsibility
• Professional, confident and well-groomed appearance with exceptional attention to detail
• Passion for luxury hospitality and the ambition to create memorable guest experiences
• Very good written and spoken English, German, and Italian
WHAT WE OFFER
• All-inclusive onboarding for a good start
• Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
• Individual working time models as well as health, pension and social insurance
• Performance-related pay
• Free staff restaurant with breakfast, lunch and dinner (also on days off)
• Accommodation in staff houses if required
• Free parking spaces
• Attractive further training as well as career and promotion opportunities
• Organization of events and excursions for employees
• Discounts on SPA treatments, store products and partner hotels
• Free ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond
• Free use of the fitness studio If you share our passion for hospitality, we'd love to hear from you. Apply directly through LinkedIn or get in touch with our Human Resources team at (email hidden). To discover more opportunities and find the role that’s right for you, explore all open positions on our SAN SONNEA Careers page.