Specialist I, Customer Service
Overview In this role you support daily operational activities to ensure efficiency and service quality, acting as a key liaison among teams and stakeholders. You will analyze performance data, track projects and milestones, and drive process improvements to meet business objectives. The position emphasizes cross-functional coordination, change management, and accurate reporting to sustain operational excellence. This is a chance to contribute to ASM's mission of delivering reliable, high-performance semiconductor equipment at scale. Responsabilità
* Execute and support daily operational activities to ensure business continuity and service delivery
* Monitor workflows to identify bottlenecks and implement corrective actions
* Coordinate activities across departments to align with business objectives
* Ensure compliance with company policies, procedures, and regulatory requirements
* Collect, analyze, interpret and publish operational data and performance metrics
* Prepare regular reports, dashboards, and KPI scorecards
* Support operational projects, system implementations, and organizational initiatives
* Track project milestones, action items,
and deliverables
* Assist with change management activities and user adoption efforts
* Coordinate testing, training, and process documentation for new initiatives Requisiti fondamentali
* 2-5 years customer service within a high tech environment or equivalent
* Bachelor's degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field
* 2-5 years of experience in operations, supply chain, customer service, logistics, or related function
* Strong analytical and problem-solving skills
* Proficiency in Microsoft Excel, Power BI, and Microsoft Office Suite
* Experience using ERP, CRM, or operational management systems
* Excellent communication and stakeholder management skills
* Preferred: Knowledge of supply chain, inventory management, or customer operations
* Preferred: Project management experience
* communication
* stakeholder management
* analytical thinking
* Microsoft Excel
* Power BI
* Microsoft Office Suite
* Execute and support daily operational activities to ensure business continuity and service delivery
* Monitor workflows to identify bottlenecks and implement corrective actions
* Coordinate activities across departments to align with business objectives
* Ensure compliance with company policies, procedures, and regulatory requirements
* Collect, analyze, interpret and publish operational data and performance metrics
* Prepare regular reports, dashboards, and KPI scorecards
* Support operational projects, system implementations, and organizational initiatives
* Track project milestones, action items,
and deliverables
* Assist with change management activities and user adoption efforts
* Coordinate testing, training, and process documentation for new initiatives Requisiti fondamentali
* 2-5 years customer service within a high tech environment or equivalent
* Bachelor's degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field
* 2-5 years of experience in operations, supply chain, customer service, logistics, or related function
* Strong analytical and problem-solving skills
* Proficiency in Microsoft Excel, Power BI, and Microsoft Office Suite
* Experience using ERP, CRM, or operational management systems
* Excellent communication and stakeholder management skills
* Preferred: Knowledge of supply chain, inventory management, or customer operations
* Preferred: Project management experience
* communication
* stakeholder management
* analytical thinking
* Microsoft Excel
* Power BI
* Microsoft Office Suite