Program Services Coordinator
The successful candidate will be responsible for handling relations with Travel Manager and Trip leaders, resolving quality issues, planning the activities for the tour groups before the season starts in pursuit of our company’s excellence goals, and assisting Trip leaders to achieve excellence goals during the season.
Responsibilities include:
Preparing all materials necessary for Tour Guides prior to the tour
Assisting to resolve quality issues related to the tour, itinerary and features included in the program
Prescreening for hiring Tour Guides
Handle relations with Tour Guides (assigning/changing tour schedule)
Handling administrative tasks such as: signing and filing all agreements and timesheets, preparing all Group documents, reviewing all Group and Guide travel expenses, collecting and filing all end of trip documents
Data entry and database management to ensure accuracy of company systems
Coordinating all logistics for Tour Guide hiring, training trips, and business meetings
Interact regularly with travelers on site
Use of internal systems GERT, TABLEAU, LOTUS NOTES
Assisting Trip Leaders for emergency with passengers
Communicate to trip leaders through our Newsletter
Organizing logistics with Hiring/Training/Kick off/Events
Send results to Trip Leader
Review and scan surveys
Taking care of logistics of annual meetings
Assisting the Manager of Trip Leader in organizing hiring training logistic
Posting Job Advertisement
Screening CV
Assist Trip Leader Manager with Performance Management actions
Use of Excel file for administrative tasks
Requirements:
2+ years’ experience in Travel & Tourism Business preferred.
Fluent English written and spoken (Company official language: English)
Proficient with Microsoft Office package (especially Excel)
Strong People Skills & Customer Care Oriented
Self-starter who is able respect deadlines and prioritize
Demonstrated success in making tough decisions and taking risks
Ability to travel 15% of the time and working longer hours
Passion for travel
HR experience preferable
Problem Solving/proactivity
What we offer:
Annual Gross Salary €28,787
Vacation days per year + 3 personal days from the company
Reimbursement of public transport with yearly max cap
Incentive Bonus based on targeted results
Merit increase based on performance
Personal and Professional Growth – Available on request
Milestone Premio + Travel certificate for every next 5th anniversary of employment at GCC
Associate Deals – WORLDWIDE GC Tour packages available to associates @ discounted price
We value diversity and encourage employees to be themselves.
Strong Company Culture people oriented.
Possibility to grow fast.
Recognition and promotions based on tangible results.
Performance Management
Work with amazing people around the world
Work for a company who gives you the opportunity to change people’s life.
Dynamic, open, fast-paced environment.
1 year fix-term contract which can turn permanent.
Friday homework.
Flexible approach & great office environment.
We will contact only those candidates who fulfill requirements above.
By applying to this ad you will give the Grand Circle your consent for processing your data in recruitment process. The data collected in process of recruitment is in accordance with the policy of keeping. Personal data of the Grand Circle and without your express consent cannot be used in any other purposes. If you have any queries or complaints, please contact us at the email address (email hidden)
#J-18808-Ljbffr
Responsibilities include:
Preparing all materials necessary for Tour Guides prior to the tour
Assisting to resolve quality issues related to the tour, itinerary and features included in the program
Prescreening for hiring Tour Guides
Handle relations with Tour Guides (assigning/changing tour schedule)
Handling administrative tasks such as: signing and filing all agreements and timesheets, preparing all Group documents, reviewing all Group and Guide travel expenses, collecting and filing all end of trip documents
Data entry and database management to ensure accuracy of company systems
Coordinating all logistics for Tour Guide hiring, training trips, and business meetings
Interact regularly with travelers on site
Use of internal systems GERT, TABLEAU, LOTUS NOTES
Assisting Trip Leaders for emergency with passengers
Communicate to trip leaders through our Newsletter
Organizing logistics with Hiring/Training/Kick off/Events
Send results to Trip Leader
Review and scan surveys
Taking care of logistics of annual meetings
Assisting the Manager of Trip Leader in organizing hiring training logistic
Posting Job Advertisement
Screening CV
Assist Trip Leader Manager with Performance Management actions
Use of Excel file for administrative tasks
Requirements:
2+ years’ experience in Travel & Tourism Business preferred.
Fluent English written and spoken (Company official language: English)
Proficient with Microsoft Office package (especially Excel)
Strong People Skills & Customer Care Oriented
Self-starter who is able respect deadlines and prioritize
Demonstrated success in making tough decisions and taking risks
Ability to travel 15% of the time and working longer hours
Passion for travel
HR experience preferable
Problem Solving/proactivity
What we offer:
Annual Gross Salary €28,787
Vacation days per year + 3 personal days from the company
Reimbursement of public transport with yearly max cap
Incentive Bonus based on targeted results
Merit increase based on performance
Personal and Professional Growth – Available on request
Milestone Premio + Travel certificate for every next 5th anniversary of employment at GCC
Associate Deals – WORLDWIDE GC Tour packages available to associates @ discounted price
We value diversity and encourage employees to be themselves.
Strong Company Culture people oriented.
Possibility to grow fast.
Recognition and promotions based on tangible results.
Performance Management
Work with amazing people around the world
Work for a company who gives you the opportunity to change people’s life.
Dynamic, open, fast-paced environment.
1 year fix-term contract which can turn permanent.
Friday homework.
Flexible approach & great office environment.
We will contact only those candidates who fulfill requirements above.
By applying to this ad you will give the Grand Circle your consent for processing your data in recruitment process. The data collected in process of recruitment is in accordance with the policy of keeping. Personal data of the Grand Circle and without your express consent cannot be used in any other purposes. If you have any queries or complaints, please contact us at the email address (email hidden)
#J-18808-Ljbffr