Customer Success Manager
Overview In this role you help customers derive maximum value from our solutions in the EMEA region. You will onboard clients, deliver remote and in-person training, and tailor sessions to customer workflows. You’ll build strong stakeholder relationships to drive adoption and satisfaction, monitor customer data for growth opportunities, and act as the voice of the customer to improve experience. Collaborating across functions, you anticipate challenges and keep customer engagements up-to-date in Gainsight. Retribuzione / Benefits
* Health & Wellness: Health care coverage
* Flexible Downtime: Generous time off
* Continuous Learning: access to learning resources
* Invest in Your Future: competitive pay and education programs
* Family Friendly Perks
* Beyond the Basics: additional perks and discounts Responsabilità
* Proactively engage with customers to understand needs and maximize solution value
* Onboard new customers and conduct tailored trainings (remote and in-person)
* Develop and maintain relationships with key stakeholders to drive adoption and satisfaction
* Monitor customer data to identify opportunities for further engagement and value creation
* Act as trusted advisor with insights to enhance customer experience and success
* Collaborate across functions to create seamless customer experiences
* Provide proactive support to anticipate and address customer challenges
* Stay updated on industry trends and product developments to enrich engagements
* Capture customer engagement activities accurately in Gainsight Requisiti fondamentali
* Fluent English (verbal and written)
* Fluent Italian (verbal and written)
* English and Italian language proficiency; other European languages an advantage
* Bachelor's degree in business-related discipline (preferred)
* 3+ years in customer success, account management, or similar role
* Proficiency in Gainsight, Salesforce or similar (advantage)
* Industry knowledge in energy, commodities, finance (advantage)
* Strong written and verbal communication skills
* Experience managing multiple accounts and projects
* Ability to travel to meet clients
* Strong communication skills
* Relationship-building and stakeholder management
* Proactive and collaborative mindset
* Multi-tasking and organizational skills
* Gainsight
* Salesforce
* Health & Wellness: Health care coverage
* Flexible Downtime: Generous time off
* Continuous Learning: access to learning resources
* Invest in Your Future: competitive pay and education programs
* Family Friendly Perks
* Beyond the Basics: additional perks and discounts Responsabilità
* Proactively engage with customers to understand needs and maximize solution value
* Onboard new customers and conduct tailored trainings (remote and in-person)
* Develop and maintain relationships with key stakeholders to drive adoption and satisfaction
* Monitor customer data to identify opportunities for further engagement and value creation
* Act as trusted advisor with insights to enhance customer experience and success
* Collaborate across functions to create seamless customer experiences
* Provide proactive support to anticipate and address customer challenges
* Stay updated on industry trends and product developments to enrich engagements
* Capture customer engagement activities accurately in Gainsight Requisiti fondamentali
* Fluent English (verbal and written)
* Fluent Italian (verbal and written)
* English and Italian language proficiency; other European languages an advantage
* Bachelor's degree in business-related discipline (preferred)
* 3+ years in customer success, account management, or similar role
* Proficiency in Gainsight, Salesforce or similar (advantage)
* Industry knowledge in energy, commodities, finance (advantage)
* Strong written and verbal communication skills
* Experience managing multiple accounts and projects
* Ability to travel to meet clients
* Strong communication skills
* Relationship-building and stakeholder management
* Proactive and collaborative mindset
* Multi-tasking and organizational skills
* Gainsight
* Salesforce