System Technical Support
Introduction
At Rohde & Schwarz, we develop and produce solutions in the fields of Test & Measurement, Technology Systems, and Networks & Cybersecurity – driven by the vision of a safer and connected world. From software to final production, our more than 15,000 employees create products and systems that set global standards and enable technological sovereignty for industrial, regulatory, and government customers worldwide. Our headquarters, located in the heart of Munich, also serves as our main development site.
Tasks
Performing technical services (repair, calibration, performance check, upgrade, FW update, etc.) on R&D; and third-party products-including preventive maintenance-at the R&D; site or at the customer's site.
Performing technical service by following service processes and all relevant standards/guidelines.- Evaluation of the test result to diagnose the status of products and initiate potential required actions.
Documentation of test results, service-relevant information, and quality data.
Administering technical training, both at R&D; and at customer site.
Provision of services in relation to incidents, service requests, suggestions, complaints, and billing inquiries
First and second level remote support for new and existing customers
Coordination and execution of construction, installation, maintenance, service, and systems support activities for R&D; project activities, including third-party products
Performing analysis and elimination of system errors, including at the customer's site
Perform weakness analysis and devise solutions
Compilation of specifications for system software changes and their implementation
Direct contact for internal and external customers
Recommendation and implementation of programs to support customer needs
Technical documentation and related activities for products and systems
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At Rohde & Schwarz, we develop and produce solutions in the fields of Test & Measurement, Technology Systems, and Networks & Cybersecurity – driven by the vision of a safer and connected world. From software to final production, our more than 15,000 employees create products and systems that set global standards and enable technological sovereignty for industrial, regulatory, and government customers worldwide. Our headquarters, located in the heart of Munich, also serves as our main development site.
Tasks
Performing technical services (repair, calibration, performance check, upgrade, FW update, etc.) on R&D; and third-party products-including preventive maintenance-at the R&D; site or at the customer's site.
Performing technical service by following service processes and all relevant standards/guidelines.- Evaluation of the test result to diagnose the status of products and initiate potential required actions.
Documentation of test results, service-relevant information, and quality data.
Administering technical training, both at R&D; and at customer site.
Provision of services in relation to incidents, service requests, suggestions, complaints, and billing inquiries
First and second level remote support for new and existing customers
Coordination and execution of construction, installation, maintenance, service, and systems support activities for R&D; project activities, including third-party products
Performing analysis and elimination of system errors, including at the customer's site
Perform weakness analysis and devise solutions
Compilation of specifications for system software changes and their implementation
Direct contact for internal and external customers
Recommendation and implementation of programs to support customer needs
Technical documentation and related activities for products and systems
#J-*****-Ljbffr