Remote Service Technician (H/F/D) (M/F/X)
On behalf of one of our clients, Unox, a leading company in the professional oven sector, recognized for its innovative spirit and high-quality solutions, we are seeking a Remote Service Technician (aka Service Experience) to cover an assigned geographic area by phone or e-mails.
In this role, you will be responsible for remote technical support to the clients, ensuring service excellence and customer satisfaction within your territory.
Key Responsibilities
Providing technical assistance by telephone or emails to customers who contact the company for clarifications on how to operate and use the company products
Supporting customers regarding the operation and use of the company's products and services, identifying solutions and providing assistance to eliminate the causes of a failure or malfuntion and to ensure correct operation
Manage return activities
Forward the problems encountered to the company internal field technical support teams
Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning
Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products
Requirements
Technical background
Excellent proficiency in Dutch
Proficiency in English is a plus
Strong communication and problem-solving skills
Willingness to travel for customer support and internal trainings
What we offer
Working Conditions and Benefits
Permanent contract
Gross annual salary ranging from €38,000 to €44,000
#J-*****-Ljbffr
In this role, you will be responsible for remote technical support to the clients, ensuring service excellence and customer satisfaction within your territory.
Key Responsibilities
Providing technical assistance by telephone or emails to customers who contact the company for clarifications on how to operate and use the company products
Supporting customers regarding the operation and use of the company's products and services, identifying solutions and providing assistance to eliminate the causes of a failure or malfuntion and to ensure correct operation
Manage return activities
Forward the problems encountered to the company internal field technical support teams
Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning
Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products
Requirements
Technical background
Excellent proficiency in Dutch
Proficiency in English is a plus
Strong communication and problem-solving skills
Willingness to travel for customer support and internal trainings
What we offer
Working Conditions and Benefits
Permanent contract
Gross annual salary ranging from €38,000 to €44,000
#J-*****-Ljbffr