Field Service Engineer
Field Service Engineer & Technical Support Specialist
Contract: Permanent, Full-Time
Collective Labour Agreement: CCNL B2 Tecnico di Processo - Chemical Industry
Salary range: 35000 - 42000 EUR per annum
Location: North Italy
Position Overview Solenis is seeking an experienced Field Service Engineer & Technical Support Specialist to support customers and commercial activities across the South Europe region, with a primary focus on Italy. This position is ideal for a hands‑on technical professional with a strong electromechanical background, experience in Food & Beverage and Industrial Water Treatment applications, and proven ability to manage customer relationships, service activities, and technical‑commercial proposals. The successful candidate will play a key role in ensuring the reliability and performance of customer installations while supporting business growth through technical expertise and solution‑oriented service. This is a hybrid position based in Northern Italy, requiring regular travel throughout the territory.
Key Responsibilities
As a Field Service Engineer & Technical Support Specialist, you will be responsible for:
- Performing installation, start‑up, commissioning, maintenance, troubleshooting, and repair activities on industrial water treatment equipment and dosing systems at customer sites.
- Providing technical support and diagnostics, both remotely and on‑site, ensuring rapid resolution of mechanical, electrical, instrumentation, and process‑related issues.
- Conducting preventive maintenance inspections and recommending improvements to optimize equipment reliability and performance.
- Supporting customers operating in Food & Beverage and Industrial Water Treatment applications.
- Assessing customer needs and identifying opportunities for equipment upgrades, retrofits, and optimization projects.
- Preparing technical and commercial quotations for equipment, spare parts, service interventions, maintenance contracts, and system upgrades.
- Coordinating service activities with internal teams, subcontractors, suppliers, and customers to ensure timely execution.
- Supporting the Sales and Account Management teams with technical expertise during customer visits and project development.
- Preparing service reports, technical documentation, equipment assessments, and maintenance recommendations.
- Ensuring compliance with Solenis safety standards and customer site requirements during all field activities.
- Supporting continuous improvement initiatives and contributing to the growth of Solenis' Equipment and Solutions business.
The Ideal Candidate
We are looking for a customer‑focused and technically skilled professional with:
- A degree or technical diploma in Mechanical Engineering, Electrical Engineering, Electromechanics, Automation, Industrial Maintenance, or a related technical field.
- 3‑7 years of experience in Field Service, Technical Support, Maintenance Engineering, or Equipment Service roles within industrial environments.
- Strong electromechanical troubleshooting skills, including electrical systems, motors, pumps, dosing equipment, instrumentation, and process equipment.
- Experience within Water Treatment, Food & Beverage, Utilities, Process Industry, or related sectors.
- Knowledge of industrial water treatment technologies, chemical dosing systems, filtration systems, pumping equipment, and process instrumentation.
- Experience in preparing and managing technical and commercial offers, service quotations, and project cost estimations.
- Ability to read and interpret electrical schematics, P&IDs;, mechanical drawings, and technical documentation.
- Familiarity with PLC‑controlled equipment and industrial automation systems.
- Good understanding of health, safety, and environmental requirements in industrial facilities.
- Strong organizational skills and the ability to manage multiple priorities independently.
- Fluency in Italian and a good command of English.
- Availability to travel approximately 50‑60% of the time within Italy
- Valid driving license.
Personal Skills
- Strong customer orientation and service mindset.
- Excellent problem‑solving and analytical capabilities.
- Effective communication and interpersonal skills.
- Ability to work independently while collaborating with cross‑functional teams.
- Commercial awareness and ability to identify business opportunities through technical interactions.
- Proactive, flexible, and results‑driven attitude.
Nice to have
- Previous experience with Food & Beverage production plants, CIP systems, utilities, and process water applications.
- Knowledge of reverse osmosis, filtration, softeni
Contract: Permanent, Full-Time
Collective Labour Agreement: CCNL B2 Tecnico di Processo - Chemical Industry
Salary range: 35000 - 42000 EUR per annum
Location: North Italy
Position Overview Solenis is seeking an experienced Field Service Engineer & Technical Support Specialist to support customers and commercial activities across the South Europe region, with a primary focus on Italy. This position is ideal for a hands‑on technical professional with a strong electromechanical background, experience in Food & Beverage and Industrial Water Treatment applications, and proven ability to manage customer relationships, service activities, and technical‑commercial proposals. The successful candidate will play a key role in ensuring the reliability and performance of customer installations while supporting business growth through technical expertise and solution‑oriented service. This is a hybrid position based in Northern Italy, requiring regular travel throughout the territory.
Key Responsibilities
As a Field Service Engineer & Technical Support Specialist, you will be responsible for:
- Performing installation, start‑up, commissioning, maintenance, troubleshooting, and repair activities on industrial water treatment equipment and dosing systems at customer sites.
- Providing technical support and diagnostics, both remotely and on‑site, ensuring rapid resolution of mechanical, electrical, instrumentation, and process‑related issues.
- Conducting preventive maintenance inspections and recommending improvements to optimize equipment reliability and performance.
- Supporting customers operating in Food & Beverage and Industrial Water Treatment applications.
- Assessing customer needs and identifying opportunities for equipment upgrades, retrofits, and optimization projects.
- Preparing technical and commercial quotations for equipment, spare parts, service interventions, maintenance contracts, and system upgrades.
- Coordinating service activities with internal teams, subcontractors, suppliers, and customers to ensure timely execution.
- Supporting the Sales and Account Management teams with technical expertise during customer visits and project development.
- Preparing service reports, technical documentation, equipment assessments, and maintenance recommendations.
- Ensuring compliance with Solenis safety standards and customer site requirements during all field activities.
- Supporting continuous improvement initiatives and contributing to the growth of Solenis' Equipment and Solutions business.
The Ideal Candidate
We are looking for a customer‑focused and technically skilled professional with:
- A degree or technical diploma in Mechanical Engineering, Electrical Engineering, Electromechanics, Automation, Industrial Maintenance, or a related technical field.
- 3‑7 years of experience in Field Service, Technical Support, Maintenance Engineering, or Equipment Service roles within industrial environments.
- Strong electromechanical troubleshooting skills, including electrical systems, motors, pumps, dosing equipment, instrumentation, and process equipment.
- Experience within Water Treatment, Food & Beverage, Utilities, Process Industry, or related sectors.
- Knowledge of industrial water treatment technologies, chemical dosing systems, filtration systems, pumping equipment, and process instrumentation.
- Experience in preparing and managing technical and commercial offers, service quotations, and project cost estimations.
- Ability to read and interpret electrical schematics, P&IDs;, mechanical drawings, and technical documentation.
- Familiarity with PLC‑controlled equipment and industrial automation systems.
- Good understanding of health, safety, and environmental requirements in industrial facilities.
- Strong organizational skills and the ability to manage multiple priorities independently.
- Fluency in Italian and a good command of English.
- Availability to travel approximately 50‑60% of the time within Italy
- Valid driving license.
Personal Skills
- Strong customer orientation and service mindset.
- Excellent problem‑solving and analytical capabilities.
- Effective communication and interpersonal skills.
- Ability to work independently while collaborating with cross‑functional teams.
- Commercial awareness and ability to identify business opportunities through technical interactions.
- Proactive, flexible, and results‑driven attitude.
Nice to have
- Previous experience with Food & Beverage production plants, CIP systems, utilities, and process water applications.
- Knowledge of reverse osmosis, filtration, softeni