Cso Executive
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers.
We employ approximately 13,000 people and operate in 60 countries.
Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you?
You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
You'll help change how goods get to market and contribute to global sustainability.
You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.
And you can maximize your work-life balance and flexibility through our(Hybrid Work Model)( A2 F2 F Fwatch3 Fv3 DA17 Sy ZVJM****t3 D46s&data;=047 C017 Cdante40sayitloud.us7 Cbd****a38f5b4cf d9e4eacb6c7 C2c02d76e*****bffa2b1c104fbb1ce917 C07 C07 C CUnknown7 CTWFpb GZsb3d8ey JWIjoi MC4w Lj Aw MDAi LCJQIjoi V2lu Mz Ii LCJBTi I6 Ik1ha Wwi LCJXVCI6 Mn03 D7 C****&sdata;=5sr43h Fk Hrq3lp Qy YEY80a Z3n3pl QMib95 NSRWn Cmmw*3 D&reserved;=0 ; JSUl JSUl JSUl JSUl JSUl JSUl JSUl!!HDu-1 JFExg!Foxq Xc Tulynadyw Qlh Anae T17q Hc8f Kzse PLX5 SECcnm3 He2v Uv Gw J3ux48j Dtkusb E$).
Job Description
Key Responsibilities May Include: Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities #J-*****-Ljbffr
We employ approximately 13,000 people and operate in 60 countries.
Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you?
You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
You'll help change how goods get to market and contribute to global sustainability.
You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.
And you can maximize your work-life balance and flexibility through our(Hybrid Work Model)( A2 F2 F Fwatch3 Fv3 DA17 Sy ZVJM****t3 D46s&data;=047 C017 Cdante40sayitloud.us7 Cbd****a38f5b4cf d9e4eacb6c7 C2c02d76e*****bffa2b1c104fbb1ce917 C07 C07 C CUnknown7 CTWFpb GZsb3d8ey JWIjoi MC4w Lj Aw MDAi LCJQIjoi V2lu Mz Ii LCJBTi I6 Ik1ha Wwi LCJXVCI6 Mn03 D7 C****&sdata;=5sr43h Fk Hrq3lp Qy YEY80a Z3n3pl QMib95 NSRWn Cmmw*3 D&reserved;=0 ; JSUl JSUl JSUl JSUl JSUl JSUl JSUl!!HDu-1 JFExg!Foxq Xc Tulynadyw Qlh Anae T17q Hc8f Kzse PLX5 SECcnm3 He2v Uv Gw J3ux48j Dtkusb E$).
Job Description
Key Responsibilities May Include: Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities #J-*****-Ljbffr