Senior Field Service Engineer PACS
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Location: Milano, IT
We are seeking an experienced Senior Field Service Engineer to deploy and manage mission-critical Healthcare IT and Radiology Informatics solutions across hospitals, diagnostic imaging centers, and healthcare networks.
The ideal candidate combines strong expertise in healthcare applications, cloud technologies, virtualization, enterprise databases, and Kubernetes-based architectures. This role requires direct interaction with clinical and IT stakeholders, ensuring optimal performance, availability, security, and integration of Radiology Information Systems (RIS), PACS, Vendor Neutral Archives (VNA), and advanced imaging platforms.
The position involves deploying both on-premises and SaaS environments, leading complex technical projects, troubleshooting enterprise-level issues, and acting as a trusted technical advisor for healthcare customers.
Key Responsibilities
Customer Support & Service Delivery
Perform installations, configurations, upgrades, migrations, and troubleshooting activities.
Provide advanced technical support for Healthcare IT and Radiology Informatics platforms.
Ensure high system availability and compliance with contracted Service Level Agreements (SLAs).
Support Presales in design and enhance enterprise healthcare environments
Deploy, and maintain enterprise healthcare environments including:
PACS (Picture Archiving and Communication Systems)
AI Imaging Applications
Clinical Workflow Solutions
Database, Virtualization, Cloud
Deploy multi-tier application environments running on physical, virtualized and Cloud infrastructures
Install and fine-tune Oracle Database environments.
Implement and configure Virtualization and Container Platform (VMWare, Proxmox, Kubernetes)
Experience
10+ years of experience in a technical customer support role
Proven experience implementing mission-critical IT systems
Experience with PACS, RIS, and Enterprise Imaging solutions is highly preferred
Strong knowledge of:
Networking concepts
Databases (Oracle, SQL)
IT security principles
Experience with AGFA solutions or comparable PACS / RIS / EI platforms
Strong verbal & written (English), and interpersonal communication skills
Proven time management and organizational skills
Ability to adapt to change and manage multiple priorities
Strong customer service orientation with internal and external stakeholders
Willingness to travel 20-50%, depending on business needs.
Location: Milano, IT
We are seeking an experienced Senior Field Service Engineer to deploy and manage mission-critical Healthcare IT and Radiology Informatics solutions across hospitals, diagnostic imaging centers, and healthcare networks.
The ideal candidate combines strong expertise in healthcare applications, cloud technologies, virtualization, enterprise databases, and Kubernetes-based architectures. This role requires direct interaction with clinical and IT stakeholders, ensuring optimal performance, availability, security, and integration of Radiology Information Systems (RIS), PACS, Vendor Neutral Archives (VNA), and advanced imaging platforms.
The position involves deploying both on-premises and SaaS environments, leading complex technical projects, troubleshooting enterprise-level issues, and acting as a trusted technical advisor for healthcare customers.
Key Responsibilities
Customer Support & Service Delivery
Perform installations, configurations, upgrades, migrations, and troubleshooting activities.
Provide advanced technical support for Healthcare IT and Radiology Informatics platforms.
Ensure high system availability and compliance with contracted Service Level Agreements (SLAs).
Support Presales in design and enhance enterprise healthcare environments
Deploy, and maintain enterprise healthcare environments including:
PACS (Picture Archiving and Communication Systems)
AI Imaging Applications
Clinical Workflow Solutions
Database, Virtualization, Cloud
Deploy multi-tier application environments running on physical, virtualized and Cloud infrastructures
Install and fine-tune Oracle Database environments.
Implement and configure Virtualization and Container Platform (VMWare, Proxmox, Kubernetes)
Experience
10+ years of experience in a technical customer support role
Proven experience implementing mission-critical IT systems
Experience with PACS, RIS, and Enterprise Imaging solutions is highly preferred
Strong knowledge of:
Networking concepts
Databases (Oracle, SQL)
IT security principles
Experience with AGFA solutions or comparable PACS / RIS / EI platforms
Strong verbal & written (English), and interpersonal communication skills
Proven time management and organizational skills
Ability to adapt to change and manage multiple priorities
Strong customer service orientation with internal and external stakeholders
Willingness to travel 20-50%, depending on business needs.