Customer Excellence Specialist
Etjca S.P.A. in Brescia, Italy, is seeking a Customer Excellence Professional to drive top-grade customer satisfaction by strengthening relationships and coordinating end-to-end service processes from order entry to on-time delivery.
You will monitor orders via EDI and other channels, set up new customers with master data, liaise with carriers, and ensure KPI targets while supporting cost-aware improvements. Fluency in English and Italian is required, with SAP and MS Office proficiency.
You will monitor orders via EDI and other channels, set up new customers with master data, liaise with carriers, and ensure KPI targets while supporting cost-aware improvements. Fluency in English and Italian is required, with SAP and MS Office proficiency.