IT SPECIALIST
Tudor Team Alinghi is seeking an IT Specialist to join the Team in Naples, to support the Team in the delivery of its 38th America's Cup campaign.
The IT Specialist will be the first point of contact for IT at our Naples base. You will support our Team Members and Guests day-to-day, and you will take on the routine administration of our servers and user access, reporting directly to the IT Lead.
Key Responsibilities
- Provide first and second-line support to users, in person and remotely
- Set up, configure and maintain laptops, desktops and peripherals (desk support)
- Support and administer Microsoft 365: accounts, licenses, Outlook, Teams and One Drive
- Manage user access: joiners, movers and leavers, group memberships, permissions and periodic access checks, applying changes
- Install and maintain printers and shared devices
- Support meeting rooms and AV equipment
- Maintain the servers: apply updates and patches, monitor health and capacity, check backups and run restore tests, and escalate anything outside routine operations
- Support guests and hospitality events with connectivity and equipment
- Help with equipment orders, stock and deliveries
- Document procedures, and report to the IT Lead on open issues, recurring problems and priorities
Qualifications & ExperienceMUST HAVE
- Minimum 3 years of experience in IT support or systems administration
- Good knowledge of Microsoft 365 administration
- Windows Server and Active Directory: user and group management, Group Policy, DNS and DHCP
- Experience with server maintenance: updates, patching, monitoring and backups
- Basic networking knowledge: Wi-Fi, LAN, DHCP and DNS
- Experience with ticketing
- Clear communication with non-technical users
- English, written and spoken
NICE TO HAVE
- Experience with virtualisation and Veeam
- Experience with Intune or device management
- Italian, French (or Spanish)
- Experience in a fast-paced environment such as sports, events or broadcast
#J-18808-Ljbffr
The IT Specialist will be the first point of contact for IT at our Naples base. You will support our Team Members and Guests day-to-day, and you will take on the routine administration of our servers and user access, reporting directly to the IT Lead.
Key Responsibilities
- Provide first and second-line support to users, in person and remotely
- Set up, configure and maintain laptops, desktops and peripherals (desk support)
- Support and administer Microsoft 365: accounts, licenses, Outlook, Teams and One Drive
- Manage user access: joiners, movers and leavers, group memberships, permissions and periodic access checks, applying changes
- Install and maintain printers and shared devices
- Support meeting rooms and AV equipment
- Maintain the servers: apply updates and patches, monitor health and capacity, check backups and run restore tests, and escalate anything outside routine operations
- Support guests and hospitality events with connectivity and equipment
- Help with equipment orders, stock and deliveries
- Document procedures, and report to the IT Lead on open issues, recurring problems and priorities
Qualifications & ExperienceMUST HAVE
- Minimum 3 years of experience in IT support or systems administration
- Good knowledge of Microsoft 365 administration
- Windows Server and Active Directory: user and group management, Group Policy, DNS and DHCP
- Experience with server maintenance: updates, patching, monitoring and backups
- Basic networking knowledge: Wi-Fi, LAN, DHCP and DNS
- Experience with ticketing
- Clear communication with non-technical users
- English, written and spoken
NICE TO HAVE
- Experience with virtualisation and Veeam
- Experience with Intune or device management
- Italian, French (or Spanish)
- Experience in a fast-paced environment such as sports, events or broadcast
#J-18808-Ljbffr