Customer Engineering
Are you a problem-solving, customer-focused individual with a passion for aviation? Join our team at Lufthansa Technik Milan as a Customer Engineering professional This role is perfect for someone who thrives in a fast-paced, dynamic environment and is ready to take on the challenge of keeping our aircrafts flying high. Tasks
* Addressing technical issues and complexities or cross-technology challenges during acquisition, contract design, implementation, and later routine phases at the interface between customers, service, sales, production, and engineering
* Fostering and managing engineering customer relationships by attending engineering meetings and delivering technical presentations
* Releasing supplements and providing aircraft documentation
* Processing technical, cross-technology customer requirements
* Regularly gathering and analysing customer feedback
* Preparing technical analyses, deriving and initiating optimization measures for the aircraft component maintenance and support process centers, overseeing their implementation
* Evaluating technical trends in the Maintenance Repair Organization market and identifying resulting customer needs,
providing insights and feedback
* Advising customer service and sales on questions regarding customer engineering, technical product, and production aspects
* Performing special tasks and collaborating on projects Requirements
* Degree in a relevant field is required
* Proficiency in English and Italian is required
* Good knowledge in Microsoft Office, SAP is required
* Previous customer service experience, particularly in the aviation industry, is desirable
* Assumption of responsibility for own role
* Responsiveness, dynamism, flexibility in caring out assigned tasks
* Attention to quality of work and reliability
* Ability to prioritize activity assigned
* Cooperation skills
* Effective communication at every organizational level
* Service / Customer Orientation
* Building relationship based on trust with internal and external customers
* Problem solving of internal and external customers issues
* Must possess a legal work permit in Italy #J-18808-Ljbffr
* Addressing technical issues and complexities or cross-technology challenges during acquisition, contract design, implementation, and later routine phases at the interface between customers, service, sales, production, and engineering
* Fostering and managing engineering customer relationships by attending engineering meetings and delivering technical presentations
* Releasing supplements and providing aircraft documentation
* Processing technical, cross-technology customer requirements
* Regularly gathering and analysing customer feedback
* Preparing technical analyses, deriving and initiating optimization measures for the aircraft component maintenance and support process centers, overseeing their implementation
* Evaluating technical trends in the Maintenance Repair Organization market and identifying resulting customer needs,
providing insights and feedback
* Advising customer service and sales on questions regarding customer engineering, technical product, and production aspects
* Performing special tasks and collaborating on projects Requirements
* Degree in a relevant field is required
* Proficiency in English and Italian is required
* Good knowledge in Microsoft Office, SAP is required
* Previous customer service experience, particularly in the aviation industry, is desirable
* Assumption of responsibility for own role
* Responsiveness, dynamism, flexibility in caring out assigned tasks
* Attention to quality of work and reliability
* Ability to prioritize activity assigned
* Cooperation skills
* Effective communication at every organizational level
* Service / Customer Orientation
* Building relationship based on trust with internal and external customers
* Problem solving of internal and external customers issues
* Must possess a legal work permit in Italy #J-18808-Ljbffr