K-Way - Customer Service Manager - Italy Wholesale
We arelooking for a Customer Service Manager – Italy Wholesale to lead ourCustomer Service team and ensure an efficient, proactive and solution-orientedservice for our Wholesale business. Reportingto the Italy Wholesale Commercial Director, the role combines teamleadership with hands-on operational responsibility across order management,shipments, deliveries, customer requests and issue resolution.
* Proven experience in B2BCustomer Service, ideally within fashion, apparel, retail or consumergoods.
* Previous experience leading orcoordinating a team.
* Solid knowledge of Wholesaleprocesses, order management and delivery flows.
* Strong cross-functionalcollaboration and stakeholder management skills.
* Excellent organizational,analytical and problem-solving abilities.
* Proactive, autonomous andresults-oriented approach.
* Good knowledge of Exceland ERP/business management systems.
* AS400 experience is a plus.
* Italianand English proficiency. If you arean experienced Customer Service professional looking for a role combining teamleadership, operational ownership and continuous improvement, we would loveto hear from you. #J-18808-Ljbffr
* Proven experience in B2BCustomer Service, ideally within fashion, apparel, retail or consumergoods.
* Previous experience leading orcoordinating a team.
* Solid knowledge of Wholesaleprocesses, order management and delivery flows.
* Strong cross-functionalcollaboration and stakeholder management skills.
* Excellent organizational,analytical and problem-solving abilities.
* Proactive, autonomous andresults-oriented approach.
* Good knowledge of Exceland ERP/business management systems.
* AS400 experience is a plus.
* Italianand English proficiency. If you arean experienced Customer Service professional looking for a role combining teamleadership, operational ownership and continuous improvement, we would loveto hear from you. #J-18808-Ljbffr