Night Porter
To strengthen our Front Office team, we are looking for an experienced, reliable, and responsible Night Porter (m/f/d) who, with professionalism, attentiveness, and a genuine passion for hospitality, ensures smooth overnight operations as well as the safety and well-being of our guests. Your Tasks
* Warmly welcoming and looking after our guests during late service
* Managing the night telephone service, including being on call to assist with guest concerns
* Room service for our guests on request
* Correspondence of emails and guest messages
* Complaints management
* Maintenance of the guest files in ASA-J
* Preparation and updating of all administrative work
* Transmission of the most important information to the morning service
Your Profile
* Professional experience in the upscale hotel industry
* Good knowledge of German, Italian and English
* ASA-J knowledge and ReGuest knowledge an advantage
* Computer and IT skills (Microsoft Office package)
* Enthusiasm for the job
* Good communication skills
* High guest orientation
* Reliability and flexibility
* Well-groomed and confident appearance
* You are used to working at night and solving problems independently
What We Offer
* All-inclusive onboarding for a good start
* Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
* Individual working time models as well as health, pension and social insurance
* Performance-related pay
* Free staff restaurant with breakfast, lunch and dinner (also on days off)
* Accommodation in staff houses if required
* Free parking and underground parking spaces
* Attractive further training as well as career and promotion opportunities
* Organization of events and excursions for employees
* Discounts on SPA treatments, store products and partner hotels
* Free entry to the Lüsner swimming pond
* Free use of the fitness studio
* 6 day week #J-18808-Ljbffr
* Warmly welcoming and looking after our guests during late service
* Managing the night telephone service, including being on call to assist with guest concerns
* Room service for our guests on request
* Correspondence of emails and guest messages
* Complaints management
* Maintenance of the guest files in ASA-J
* Preparation and updating of all administrative work
* Transmission of the most important information to the morning service
Your Profile
* Professional experience in the upscale hotel industry
* Good knowledge of German, Italian and English
* ASA-J knowledge and ReGuest knowledge an advantage
* Computer and IT skills (Microsoft Office package)
* Enthusiasm for the job
* Good communication skills
* High guest orientation
* Reliability and flexibility
* Well-groomed and confident appearance
* You are used to working at night and solving problems independently
What We Offer
* All-inclusive onboarding for a good start
* Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
* Individual working time models as well as health, pension and social insurance
* Performance-related pay
* Free staff restaurant with breakfast, lunch and dinner (also on days off)
* Accommodation in staff houses if required
* Free parking and underground parking spaces
* Attractive further training as well as career and promotion opportunities
* Organization of events and excursions for employees
* Discounts on SPA treatments, store products and partner hotels
* Free entry to the Lüsner swimming pond
* Free use of the fitness studio
* 6 day week #J-18808-Ljbffr