Front Office Manager
Yourmaintasks: BeCasaMonti'sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment Youwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance. Intheabsenceofthereservationsdepartment,youwillmanagereservationrequestsCheckandfollowuponallreservations Buildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers Monitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers ManageFrontOfficeschedules ProvidetrainingforFrontOfficeteams Givetoursoftheestablishmenttoprofessionalsandcustomers Supervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformanceEnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized Controlandmonitoraccountsreceivable Developthehotel'sturnoverthroughupsellactions Ensurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices Manage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction ParticipateinandleadHeadofDepartmentmeetings Youwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment.