Infra/Network resource_ Naviglio (MI), Italy
Hello Team,
Please find the below requirement and share the profiles accordingly.
Kindly prioritize this requirement and share suitable profiles at the earliest so that we can proceed with the next steps accordingly
- Rate in Euros per hour/day (Excluding of client margin) - EUR 250/day
- Role L2 Infra/Network resource. JD Shared
- No of requirements: 1
Experience /Skill details (in years) :
- Overall experience - 10+
- Relevant experience - 7+
- Mandatory skill required - Shared in JD
- Good to have skills Shared in JD
- Required level of additional language - Italian, English (mandatory)
Contract details:
- Latest Joining date - 11-Nov
- Contract Duration - 3 Months (might be extended)
- Remote Work: Yes/No - No
- Working from anywhere in Europe (If yes to remote work) - No
- If No for the previous, then what is the location of hire Via, Firenze n. 11, 20063 Cernusco Sul Naviglio (MI), Italia
- If Hybrid/Onsite share the travel location- Shared above
- Working hours (Specify if not 40 hours in a week) - 40 Hrs a week
L2 Onsite Infrastructure, Network & EUW Engineer
Location
Cernusco / Milan, Italy
Customer
Ingenico
Role Type
Full-time onsite
Level
L2 / hands-on engineer
Role Purpose
Provide onsite L2 technical support for Ingenico's Italy environment, combining Infrastructure, Network and End User Workplace support. The engineer will act as the local technical generalist and remote-hands resource for specialist teams supporting the Italy estate.
This is a business-critical onsite role because Italy hosts an on-premises data centre and serves as Ingenico's EMEA logistics hub. The legacy environment requires local technical knowledge and hands-on intervention.
Key Responsibilities Infrastructure Support
- Provide L2 support for the on-premises infrastructure.
- Build, maintain and troubleshoot Linux and Windows servers.
- Administer and troubleshoot VMware virtualisation.
- Support local storage and backup infrastructure,
including Veeam.
- Perform Windows update and routine infrastructure maintenance activities.
- Support certificate renewals and hardware maintenance.
- Act as onsite remote hands for offshore and remote Infrastructure SMEs.
Network Support
- Provide hands-on L2 troubleshooting for the local network environment.
- Support LAN/WAN, switches, Wi-Fi/access points and firewall infrastructure.
- Troubleshoot network connectivity and device issues.
- Support VMware/network switches, NPS and core network components.
- Perform physical checks, cabling and device validation, and remote-hands activities when requested by the central Network team.
- Coordinate escalation to L3 Network SMEs for complex issues.
End User Workplace / Onsite Support
- Provide L2 onsite support for users at the Italy location.
- Troubleshoot laptops, desktops, Windows operating systems and workplace-related issues.
- Support hardware installation, replacement and maintenance.
- Work with central Operations and EUW teams on daily user and system activities.
- Provide physical onsite intervention when issues cannot be resolved remotely.
- Coordinate with central support teams through the established ITSM process.
Required Technical Skills Must Have
- Windows administration and troubleshooting
- Linux administration and troubleshooting
- VMware administration and troubleshooting
- LAN/WAN troubleshooting
- Network switches, Wi-Fi and wireless access points
- Firewall fundamentals and troubleshooting
- Storage fundamentals and backup technologies, preferably Veeam
- Windows EUW/Desktop support and hardware troubleshooting
- L2 incident diagnosis and resolution
- Ability to provide hands-and-feet and remote-hands support to L3 teams
Operational Responsibilities
- Own and progress incidents within the engineer's technical capability.
- Work across Infrastructure, Network and EUS rather than operating as a single-tower engineer.
- Coordinate with Cognizant offshore teams and Ingenico/GTO teams.
- Support application and operating-system configuration activities where onsite involvement is required.
- Maintain operational documentation and contribute to knowledge transfer.
- Escalate complex L3 issues while retaining local ownership and facilitating hands-on diagnosis.
- Support the stability of legacy infrastructure until longer-term remediation or modernisation is completed.
Ideal Candidate Profile
Approximately 4 6+ years of hands-on enterprise IT support experience, ideally in a mixed infrastructure and network environment.
A multi-skilled onsite generalist who can operate independently and collaborate effectively with remote specialist teams.
Italian and English communication skills preferred due to the onsite and business-facing nature of the role.
Recommended Screening Criteria
- L2 EUW/Desktop troubleshooting
- L2 Network troubleshooting, including switches, Wi-Fi and basic firewall troubleshooting
- Windows and Linux infrastructure exposure
- VMware administration and troubleshooting
- Storage and Veeam/backup knowledge
- Ability to work independently as the onsite technical generalist
- Ability to work effectively with remote L3 SMEs
- Italian and English communication preferred
Role definition note: This requirement is for an L2 multi-skilled engineer. An L1 desktop-only profile will not meet the operational need because network, infrastructure, storage/backup and onsite remote-hands capabilities are core to the role.
Please find the below requirement and share the profiles accordingly.
Kindly prioritize this requirement and share suitable profiles at the earliest so that we can proceed with the next steps accordingly
- Rate in Euros per hour/day (Excluding of client margin) - EUR 250/day
- Role L2 Infra/Network resource. JD Shared
- No of requirements: 1
Experience /Skill details (in years) :
- Overall experience - 10+
- Relevant experience - 7+
- Mandatory skill required - Shared in JD
- Good to have skills Shared in JD
- Required level of additional language - Italian, English (mandatory)
Contract details:
- Latest Joining date - 11-Nov
- Contract Duration - 3 Months (might be extended)
- Remote Work: Yes/No - No
- Working from anywhere in Europe (If yes to remote work) - No
- If No for the previous, then what is the location of hire Via, Firenze n. 11, 20063 Cernusco Sul Naviglio (MI), Italia
- If Hybrid/Onsite share the travel location- Shared above
- Working hours (Specify if not 40 hours in a week) - 40 Hrs a week
L2 Onsite Infrastructure, Network & EUW Engineer
Location
Cernusco / Milan, Italy
Customer
Ingenico
Role Type
Full-time onsite
Level
L2 / hands-on engineer
Role Purpose
Provide onsite L2 technical support for Ingenico's Italy environment, combining Infrastructure, Network and End User Workplace support. The engineer will act as the local technical generalist and remote-hands resource for specialist teams supporting the Italy estate.
This is a business-critical onsite role because Italy hosts an on-premises data centre and serves as Ingenico's EMEA logistics hub. The legacy environment requires local technical knowledge and hands-on intervention.
Key Responsibilities Infrastructure Support
- Provide L2 support for the on-premises infrastructure.
- Build, maintain and troubleshoot Linux and Windows servers.
- Administer and troubleshoot VMware virtualisation.
- Support local storage and backup infrastructure,
including Veeam.
- Perform Windows update and routine infrastructure maintenance activities.
- Support certificate renewals and hardware maintenance.
- Act as onsite remote hands for offshore and remote Infrastructure SMEs.
Network Support
- Provide hands-on L2 troubleshooting for the local network environment.
- Support LAN/WAN, switches, Wi-Fi/access points and firewall infrastructure.
- Troubleshoot network connectivity and device issues.
- Support VMware/network switches, NPS and core network components.
- Perform physical checks, cabling and device validation, and remote-hands activities when requested by the central Network team.
- Coordinate escalation to L3 Network SMEs for complex issues.
End User Workplace / Onsite Support
- Provide L2 onsite support for users at the Italy location.
- Troubleshoot laptops, desktops, Windows operating systems and workplace-related issues.
- Support hardware installation, replacement and maintenance.
- Work with central Operations and EUW teams on daily user and system activities.
- Provide physical onsite intervention when issues cannot be resolved remotely.
- Coordinate with central support teams through the established ITSM process.
Required Technical Skills Must Have
- Windows administration and troubleshooting
- Linux administration and troubleshooting
- VMware administration and troubleshooting
- LAN/WAN troubleshooting
- Network switches, Wi-Fi and wireless access points
- Firewall fundamentals and troubleshooting
- Storage fundamentals and backup technologies, preferably Veeam
- Windows EUW/Desktop support and hardware troubleshooting
- L2 incident diagnosis and resolution
- Ability to provide hands-and-feet and remote-hands support to L3 teams
Operational Responsibilities
- Own and progress incidents within the engineer's technical capability.
- Work across Infrastructure, Network and EUS rather than operating as a single-tower engineer.
- Coordinate with Cognizant offshore teams and Ingenico/GTO teams.
- Support application and operating-system configuration activities where onsite involvement is required.
- Maintain operational documentation and contribute to knowledge transfer.
- Escalate complex L3 issues while retaining local ownership and facilitating hands-on diagnosis.
- Support the stability of legacy infrastructure until longer-term remediation or modernisation is completed.
Ideal Candidate Profile
Approximately 4 6+ years of hands-on enterprise IT support experience, ideally in a mixed infrastructure and network environment.
A multi-skilled onsite generalist who can operate independently and collaborate effectively with remote specialist teams.
Italian and English communication skills preferred due to the onsite and business-facing nature of the role.
Recommended Screening Criteria
- L2 EUW/Desktop troubleshooting
- L2 Network troubleshooting, including switches, Wi-Fi and basic firewall troubleshooting
- Windows and Linux infrastructure exposure
- VMware administration and troubleshooting
- Storage and Veeam/backup knowledge
- Ability to work independently as the onsite technical generalist
- Ability to work effectively with remote L3 SMEs
- Italian and English communication preferred
Role definition note: This requirement is for an L2 multi-skilled engineer. An L1 desktop-only profile will not meet the operational need because network, infrastructure, storage/backup and onsite remote-hands capabilities are core to the role.