Customer Success Manager
pBeSafe Group, headquartered in Rome, is an insurtech company specialised in Travel Hospitality that facilitates connections between travel operators and insurance firms, enhancing the safety and satisfaction of the travel experience. /ppWe want to be the standard of safe travel. /ppAt BeSafe Group, we craft, develop, and deliver custom software solutions for the industry as well as travellers of the future. Our primary goal is to revolutionise insurance services by fully digitising the offer for enhanced convenience and efficiency. /ppWe work with more than 3,000 accommodations in 30 countries, more predominantly in Italy, Spain and Greece, and over 1,000,000 travellers worldwide have booked their accommodation with peace of mind thanks to our smart insurance products. /ppAs a Customer Success Manager , you will be responsible for: /pulliClient Engagement: Establish and nurture relationships with key decision-makers, understanding their specific needs; /liliAssist new clients with their account set-up, including making suggestions as an industry specialist by explaining products and services; /liliCollaborate with our Operations teams to troubleshoot problems, improve processes and ensure client satisfaction; /liliOperate as an integral part of the Sales team throughout the customer lifecycle, actively contributing to churn prevention and revenue retention; /liliManage and enhance clients relationships; /liliTracking activities in the CRM (e.g. Pipedrive)
and keeping it up to date by updating account information regularly; /liliUpselling and cross-selling by recommending additional products or services; /liliGathering data on improving products and services to share with upper management; /liliLiaise with the Tech team for high-level technical and product support; /li /ulh3The role is great if you: /h3ulliAre a self-starter with great attention to detail; /liliHave strong analytical skills; /liliAre able to quickly prioritise tasks; /liliAre willing to travel and participate in on-site events; /liliSpeak Italian and English at C1/native-level (additional languages are welcome); /liliAre ambitious, self-motivated, energetic, goal oriented and a strategic thinker; /liliHave a proactive attitude and are able to recognise new business opportunities; /liliHave excellent interpersonal skills for building and developing relationships with clients; /liliEnjoy team-working and have a collaborative approach to work; /liliHave exceptional communication and presentation skills; /liliAre well-organised and meticulous when working with data. /li /ulh3Requirements for the role: /h3ullib5+ years experience which can include: Industry (Hospitality; Start up; Tech Company; Hotels), B2B, Account Management(servicing internal or external customers) /b ; /liliLearn quickly and exhibit tech savviness. Your curiosity and passion mean that you can get up to speed and have an impact from day one; /liliDemonstrate relationship management, churn prevention,
and client engagement skills while also understanding post-sale client lifecycle implementation and execution; /liliDemonstrate ability to cultivate and foster relationships with your team as well as external and internal partners; /liliModerate experience examining data, trends, and client information to identify product or service growth opportunities; /liliValid Category B driving license for potential business trips. /li /ulpb€35,000 /b base annual salary (seniority level will take into consideration for further evaluation) + variable compensation. We offer a b1-year fixed-term contract /b , with the possibility of renewal based on performance results. /ph3How we work /h3pWe take ownership and we are proactive: your contribution matters! /ppWe are looking for team members who embody our core values: /pulliHonesty - It is at the heart of everything we do /liliAmbition - We are determined and we pursue our goals boldly /liliCreativity - We believe that a creative spirit can always find a solution /liliSense of belonging - We nurture and value team collaboration with enthusiasm /liliTicket restaurant /liliHybrid work model - 10 days of remote working (smartworking) if resident in Rome (otherwise, a full-remote option is available) /liliFlexible office entry and exit times /liliYearly retreat with the team (usually in September and December) /liliOffice basket and PlayStation4 available for a fun break /liliOffice kitchen furnished with microwave, fridge, sink and unlimited coffee supply /liliOffice with a green thumb (we love plants and we have plenty of them) /li /ulh3Our office /h3pWe are located in the PRATI neighbourhood. To get to the office with public transport: /pulliTube 7-min walk by Ottaviano (Metro A); /liliTrain 1y-min walk by S. Pietro Station; /liliBus: n. 81, 40; 492; 64 from Termini Station (Metro A). /li /ul #J-18808-Ljbffr
and keeping it up to date by updating account information regularly; /liliUpselling and cross-selling by recommending additional products or services; /liliGathering data on improving products and services to share with upper management; /liliLiaise with the Tech team for high-level technical and product support; /li /ulh3The role is great if you: /h3ulliAre a self-starter with great attention to detail; /liliHave strong analytical skills; /liliAre able to quickly prioritise tasks; /liliAre willing to travel and participate in on-site events; /liliSpeak Italian and English at C1/native-level (additional languages are welcome); /liliAre ambitious, self-motivated, energetic, goal oriented and a strategic thinker; /liliHave a proactive attitude and are able to recognise new business opportunities; /liliHave excellent interpersonal skills for building and developing relationships with clients; /liliEnjoy team-working and have a collaborative approach to work; /liliHave exceptional communication and presentation skills; /liliAre well-organised and meticulous when working with data. /li /ulh3Requirements for the role: /h3ullib5+ years experience which can include: Industry (Hospitality; Start up; Tech Company; Hotels), B2B, Account Management(servicing internal or external customers) /b ; /liliLearn quickly and exhibit tech savviness. Your curiosity and passion mean that you can get up to speed and have an impact from day one; /liliDemonstrate relationship management, churn prevention,
and client engagement skills while also understanding post-sale client lifecycle implementation and execution; /liliDemonstrate ability to cultivate and foster relationships with your team as well as external and internal partners; /liliModerate experience examining data, trends, and client information to identify product or service growth opportunities; /liliValid Category B driving license for potential business trips. /li /ulpb€35,000 /b base annual salary (seniority level will take into consideration for further evaluation) + variable compensation. We offer a b1-year fixed-term contract /b , with the possibility of renewal based on performance results. /ph3How we work /h3pWe take ownership and we are proactive: your contribution matters! /ppWe are looking for team members who embody our core values: /pulliHonesty - It is at the heart of everything we do /liliAmbition - We are determined and we pursue our goals boldly /liliCreativity - We believe that a creative spirit can always find a solution /liliSense of belonging - We nurture and value team collaboration with enthusiasm /liliTicket restaurant /liliHybrid work model - 10 days of remote working (smartworking) if resident in Rome (otherwise, a full-remote option is available) /liliFlexible office entry and exit times /liliYearly retreat with the team (usually in September and December) /liliOffice basket and PlayStation4 available for a fun break /liliOffice kitchen furnished with microwave, fridge, sink and unlimited coffee supply /liliOffice with a green thumb (we love plants and we have plenty of them) /li /ulh3Our office /h3pWe are located in the PRATI neighbourhood. To get to the office with public transport: /pulliTube 7-min walk by Ottaviano (Metro A); /liliTrain 1y-min walk by S. Pietro Station; /liliBus: n. 81, 40; 492; 64 from Termini Station (Metro A). /li /ul #J-18808-Ljbffr