Strategic Customer Success Manager - Italian Speaking
pbThis position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Customer Success Manager – Italian Speaking based in Italy. /b /ppWe are looking for a customer-focused and commercially minded Strategic Customer Success Manager to manage and develop a portfolio of enterprise accounts across Europe, with a particular focus on the Italian-speaking market. In this role, you will act as a trusted advisor, helping customers maximize the value of innovative AI-powered video solutions. You will drive successful onboarding, product adoption, customer retention, and account growth while building strong relationships with stakeholders at every organizational level. Working closely with Sales and cross-functional teams, you will ensure customers achieve measurable business outcomes and a strong return on investment. This is an exciting opportunity to join a fast-growing technology environment and contribute to transforming how organizations communicate, collaborate, and develop their people. /ppbAccountabilities: /b /pulliManage a portfolio of strategic enterprise accounts across Europe, focusing on Italian-speaking customers and driving long-term customer success. /liliBuild trusted advisor relationships with clients, understanding their business objectives and helping them maximize the value of the platform and its services. /liliLead customer onboarding and implementation processes, ensuring a smooth transition from the sales stage to successful product adoption. /liliPartner closely with Sales teams to deliver a consistent customer experience, identify expansion opportunities, and support account growth. /liliDevelop strong relationships with stakeholders at all levels, from everyday users and technical teams to senior executives and C-suite decision-makers. /liliDrive product adoption and engagement by educating customers on innovative AI-powered video creation capabilities and identifying relevant use cases. /liliManage account performance against defined KPIs, monitoring customer health, retention, engagement, and growth opportunities.
/liliConduct regular customer business reviews and strategic check-ins, ensuring clear objectives, measurable outcomes, and senior stakeholder participation. /liliProactively identify customer risks, develop mitigation strategies, and forecast potential retention challenges or opportunities. /liliDemonstrate the value and return on investment of the platform through business insights, performance tracking, and tailored recommendations. /liliIdentify opportunities for account expansion, upselling, and cross-selling while maintaining strong customer relationships. /liliSupport customers with practical product demonstrations and basic video editing using the platform. /liliCoordinate with internal teams to resolve customer challenges, improve the overall experience, and ensure successful delivery of customer objectives. /li /ulh3Requirements: /h3ulliProven customer-facing experience in Customer Success Management, Client Services, Account Management, Technical Account Management, Implementation, or a similar role, ideally within a B2B SaaS environment. /liliExperience managing a portfolio of enterprise customers or a book of business, with responsibility for performance KPIs and account outcomes. /liliDemonstrated ability to manage customer retention risks, forecast account performance, and identify opportunities for business growth. /liliStrong relationship-building skills, with the ability to establish trusted advisor partnerships and demonstrate measurable value to customers. /liliExperience successfully onboarding new clients, driving early adoption, and developing long-term relationships throughout the customer lifecycle. /liliAbility to plan and lead regular customer meetings and business reviews, communicate account health,
and present growth opportunities to senior stakeholders. /liliStrong commercial awareness and understanding of customer ROI, retention strategies, and account expansion. /liliExcellent communication and presentation skills, with the confidence to navigate both business-level and technical discussions across different organizational levels. /liliFluency in both Italian and English, with the ability to communicate effectively with customers and internal teams. /liliBased in Europe and comfortable working in a fully remote environment. /liliA proactive, energetic, and customer-oriented mindset, combined with strong organizational skills and the ability to manage multiple strategic accounts. /li /ulpbNice to have: /b /pulliPrevious experience working in a fast-growing technology or SaaS company. /liliFamiliarity with Artificial Intelligence, video creation platforms, or digital content tools. /liliBasic video editing experience and an interest in innovative approaches to business communication and learning. /li /ulh3Benefits: /h3ullibCompetitive Salary: /b Attractive compensation based on your experience, skills, and the responsibilities of the position. /lilibEquity Opportunities: /b The opportunity to participate in the company's equity program and share in its long-term growth. /lilibComprehensive Benefits: /b Access to a benefits package designed to support your professional and personal well-being. /lilibFully Remote Work: /b Enjoy the flexibility of working remotely from a European location. /lilibCareer Development: /b Grow your expertise in enterprise customer success, strategic account management, and emerging AI technologies. /lilibInnovative Environment: /b Work with cutting-edge AI-powered solutions that are transforming business communication and content creation. /lilibInternational Collaboration: /b Engage with enterprise customers and colleagues across different European markets. /lilibProfessional Impact: /b Play a key role in helping organizations adopt innovative technology, improve communication, and achieve measurable business results. /li /ulpWe appreciate your interest and wish you the best! /p #J-18808-Ljbffr
/liliConduct regular customer business reviews and strategic check-ins, ensuring clear objectives, measurable outcomes, and senior stakeholder participation. /liliProactively identify customer risks, develop mitigation strategies, and forecast potential retention challenges or opportunities. /liliDemonstrate the value and return on investment of the platform through business insights, performance tracking, and tailored recommendations. /liliIdentify opportunities for account expansion, upselling, and cross-selling while maintaining strong customer relationships. /liliSupport customers with practical product demonstrations and basic video editing using the platform. /liliCoordinate with internal teams to resolve customer challenges, improve the overall experience, and ensure successful delivery of customer objectives. /li /ulh3Requirements: /h3ulliProven customer-facing experience in Customer Success Management, Client Services, Account Management, Technical Account Management, Implementation, or a similar role, ideally within a B2B SaaS environment. /liliExperience managing a portfolio of enterprise customers or a book of business, with responsibility for performance KPIs and account outcomes. /liliDemonstrated ability to manage customer retention risks, forecast account performance, and identify opportunities for business growth. /liliStrong relationship-building skills, with the ability to establish trusted advisor partnerships and demonstrate measurable value to customers. /liliExperience successfully onboarding new clients, driving early adoption, and developing long-term relationships throughout the customer lifecycle. /liliAbility to plan and lead regular customer meetings and business reviews, communicate account health,
and present growth opportunities to senior stakeholders. /liliStrong commercial awareness and understanding of customer ROI, retention strategies, and account expansion. /liliExcellent communication and presentation skills, with the confidence to navigate both business-level and technical discussions across different organizational levels. /liliFluency in both Italian and English, with the ability to communicate effectively with customers and internal teams. /liliBased in Europe and comfortable working in a fully remote environment. /liliA proactive, energetic, and customer-oriented mindset, combined with strong organizational skills and the ability to manage multiple strategic accounts. /li /ulpbNice to have: /b /pulliPrevious experience working in a fast-growing technology or SaaS company. /liliFamiliarity with Artificial Intelligence, video creation platforms, or digital content tools. /liliBasic video editing experience and an interest in innovative approaches to business communication and learning. /li /ulh3Benefits: /h3ullibCompetitive Salary: /b Attractive compensation based on your experience, skills, and the responsibilities of the position. /lilibEquity Opportunities: /b The opportunity to participate in the company's equity program and share in its long-term growth. /lilibComprehensive Benefits: /b Access to a benefits package designed to support your professional and personal well-being. /lilibFully Remote Work: /b Enjoy the flexibility of working remotely from a European location. /lilibCareer Development: /b Grow your expertise in enterprise customer success, strategic account management, and emerging AI technologies. /lilibInnovative Environment: /b Work with cutting-edge AI-powered solutions that are transforming business communication and content creation. /lilibInternational Collaboration: /b Engage with enterprise customers and colleagues across different European markets. /lilibProfessional Impact: /b Play a key role in helping organizations adopt innovative technology, improve communication, and achieve measurable business results. /li /ulpWe appreciate your interest and wish you the best! /p #J-18808-Ljbffr