Customer Services Representative
pAre you an experienced and passionate customer services professional? Do you enjoy supporting users and providing an excellent service experience? If so, look no further. /p pWe are expanding our Italy team and looking for a highly motivated professional with native-level French and Italian language skills, strong technical aptitude, and superior communication skills. We are looking for someone who thrives on working with clients, takes ownership of diverse tasks, and prides themselves on delivering outstanding customer service. /p h3The Role /h3 pThe Customer Services Representative reports directly to the VP for Sterling Client Services and is responsible for providing high-quality technical and operational support to clients and users. This role is based in either TransPerfect's Milan or Rome office, supporting users across France, Italy, Spain, Europe, and other regions as required. The CSR helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience. The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment. /p h3Your Responsibilities /h3 h3Client Support Communication /h3 ul liIndependently interacts by phone or email to consult with and advise clients on workflow and VDR processes. /li liProvides first-line technical and operational support to clients and users across the VDR platform. /li liNurtures and develops effective and positive relationships with clients. /li liAnticipates and manages clients' needs effectively. /li liActs as the main point of contact and assumes responsibility for multiple client engagements. /li /ul h3Platform Support Training /h3 ul liHelps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, QA, reporting, and other VDR processes.
/li liManages and hosts online client training sessions. /li liInvestigates user issues, gathers the required details, and escalates technical matters internally where needed. /li /ul h3Delivery Internal Coordination /h3 ul liMonitors progress and ensures deliverables for the client are accurate and timely. /li liWorks closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines. /li liFollows all applicable Best Practice and Workflow procedures. /li /ul h3Documentation Administration /h3 ul liEnsures proper documentation for job tracking and billing information is current and accurate. /li liMaintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements. /li liPerforms additional duties as reasonably requested. /li /ul h3Communication Client Service /h3 ul liNative-level fluency in both French and Italian, with excellent written and verbal communication skills in both languages. Strong professional English is required for internal communication and wider client support. /li liComfortable speaking to a wide range of B2B customers. /li liHighly motivated team player with excellent communication and interpersonal skills. /li liResilient with a positive can-do attitude. /li /ul h3Experience Technical Aptitude /h3 ul liMinimum of two years of experience in a B2B environment. /li liTech-savvy with the ability to adapt to new software and tools. Training will be provided. /li liPrevious experience in a technology, software, or IT company is beneficial but not required. /li /ul h3Working Style /h3 ul liExceptional attention to detail, accuracy, and active listening skills. /li liCapable of multi-tasking, working under pressure, and meeting strict deadlines. /li liWilling to grow, develop, and continually learn new skills. /li /ul h3Location Availability /h3 ul liBased in or near Milan or Rome and able to commute to the relevant TransPerfect office daily. /li liAvailable to work 9 AM to 6 PM. /li /ul #J-18808-Ljbffr
/li liManages and hosts online client training sessions. /li liInvestigates user issues, gathers the required details, and escalates technical matters internally where needed. /li /ul h3Delivery Internal Coordination /h3 ul liMonitors progress and ensures deliverables for the client are accurate and timely. /li liWorks closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines. /li liFollows all applicable Best Practice and Workflow procedures. /li /ul h3Documentation Administration /h3 ul liEnsures proper documentation for job tracking and billing information is current and accurate. /li liMaintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements. /li liPerforms additional duties as reasonably requested. /li /ul h3Communication Client Service /h3 ul liNative-level fluency in both French and Italian, with excellent written and verbal communication skills in both languages. Strong professional English is required for internal communication and wider client support. /li liComfortable speaking to a wide range of B2B customers. /li liHighly motivated team player with excellent communication and interpersonal skills. /li liResilient with a positive can-do attitude. /li /ul h3Experience Technical Aptitude /h3 ul liMinimum of two years of experience in a B2B environment. /li liTech-savvy with the ability to adapt to new software and tools. Training will be provided. /li liPrevious experience in a technology, software, or IT company is beneficial but not required. /li /ul h3Working Style /h3 ul liExceptional attention to detail, accuracy, and active listening skills. /li liCapable of multi-tasking, working under pressure, and meeting strict deadlines. /li liWilling to grow, develop, and continually learn new skills. /li /ul h3Location Availability /h3 ul liBased in or near Milan or Rome and able to commute to the relevant TransPerfect office daily. /li liAvailable to work 9 AM to 6 PM. /li /ul #J-18808-Ljbffr