Enterprise Network Support Engineer
TP-Link Italia is seeking an experienced, customer-facing Business Network Support Engineer to join our local Italy team. The role focuses on SMB/Enterprise networking and business customers, acting as the technical owner for escalated complex cases from L1 or directly from customers and partners.
You will perform hands-on troubleshooting, communicate directly with customers, and collaborate with L3 teams to drive issues to resolution.
You will perform hands-on troubleshooting, communicate directly with customers, and collaborate with L3 teams to drive issues to resolution.