Customer Success Manager
Overview
In this role you will drive customer success for S&P; Global Energy in the EMEA region, focusing on onboarding, education, and value realization for clients. You will build trusted relationships with stakeholders, monitor usage data, and advise on improvements to enhance the customer experience. You’ll collaborate across functions to deliver a seamless, proactive support experience and capture engagement activities to inform continuous value creation. This is a hands-on, impact-oriented role within a mission-driven team.
Retribuzione / Benefits
- Health & Wellness
- Flexible Downtime
- Continuous Learning
- Invest in Your Future
- Family Friendly Perks
- Beyond the Basics
Responsabilità
- Proactively engage customers to understand needs and maximize value from solutions
- Onboard customers and deliver personalized remote and in-person training
- Develop relationships with key stakeholders to drive adoption and satisfaction
- Monitor customer data to identify opportunities for further engagement
- Act as a trusted advisor to enhance customer experience and outcomes
- Speak for the voice of the customer to improve their experience
- Collaborate across functions to create a seamless elevated customer experience
- Provide proactive support and anticipate challenges
- Stay updated on industry trends and product developments to enrich engagements
- Record customer engagement activities in Gainsight
Requisiti fondamentali
- Fluency in English (verbal and written)
- Fluency in Italian (verbal and written)
- Fluency in any additional European language is a plus
- Bachelor's degree in business-related discipline preferred
- 3+ years in customer success, account management, or similar
- Proficiency in Gainsight or Salesforce is advantageous
- Industry knowledge in energy, commodities, or finance is advantageous
- Strong written and verbal communication skills
- Ability to manage multiple accounts and projects
- Ability to travel to meet clients
- Strong communication skills
- Relationship-building
- Proactive and collaborative mindset
- Cross-functional collaboration
- Gainsight
- Salesforce
In this role you will drive customer success for S&P; Global Energy in the EMEA region, focusing on onboarding, education, and value realization for clients. You will build trusted relationships with stakeholders, monitor usage data, and advise on improvements to enhance the customer experience. You’ll collaborate across functions to deliver a seamless, proactive support experience and capture engagement activities to inform continuous value creation. This is a hands-on, impact-oriented role within a mission-driven team.
Retribuzione / Benefits
- Health & Wellness
- Flexible Downtime
- Continuous Learning
- Invest in Your Future
- Family Friendly Perks
- Beyond the Basics
Responsabilità
- Proactively engage customers to understand needs and maximize value from solutions
- Onboard customers and deliver personalized remote and in-person training
- Develop relationships with key stakeholders to drive adoption and satisfaction
- Monitor customer data to identify opportunities for further engagement
- Act as a trusted advisor to enhance customer experience and outcomes
- Speak for the voice of the customer to improve their experience
- Collaborate across functions to create a seamless elevated customer experience
- Provide proactive support and anticipate challenges
- Stay updated on industry trends and product developments to enrich engagements
- Record customer engagement activities in Gainsight
Requisiti fondamentali
- Fluency in English (verbal and written)
- Fluency in Italian (verbal and written)
- Fluency in any additional European language is a plus
- Bachelor's degree in business-related discipline preferred
- 3+ years in customer success, account management, or similar
- Proficiency in Gainsight or Salesforce is advantageous
- Industry knowledge in energy, commodities, or finance is advantageous
- Strong written and verbal communication skills
- Ability to manage multiple accounts and projects
- Ability to travel to meet clients
- Strong communication skills
- Relationship-building
- Proactive and collaborative mindset
- Cross-functional collaboration
- Gainsight
- Salesforce