Employee Engagement, Change Management
DEADLINE FOR APPLICATIONS 8 November 2026-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP?
• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
•
We offer
an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). JOB TITLE: Employee Engagement, Change Management & Communication Specialist – Consultant HR TYPE OF CONTRACT: CST REG UNIT/DIVISION: HRMOI/HRM DUTY STATION (City, Country): HQ Rome, Italy DURATION: 6 months, with possible extension to 11 months BACKGROUND AND PURPOSE OF THE ASSIGNMENT: The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. The Human Resources Technology and Analytics Branch (HRMOI) serve as the digital backbone of the Human Resources Division, delivering standardized business processes, enterprise HR technologies, data, analytics, and digital solutions that support the full employee lifecycle across WFP. HRMOI’s scope of work currently includes the implementation of the Workday Human Capital Management platform, People Analytics Capability Development, and other relevant projects. ACCOUNTABILITIES/RESPONSIBILITIES: The Employee Engagement, Change Management & Communications Specialist will play a critical role in enabling WFP’s HR transformation and supporting the successful implementation of all its key initiatives in the area of technology and workforce analytics. This role will be responsible for driving employee engagements for relevant projects through the design, development and execution of targeted change management and communication interventions. Under the general supervision and guidance of the HCM Project Change Management Lead, the Consultant will be working on the following activities: 1. Design, implement and continuously optimize integrated change management, employee engagement and communications strategies that support HR digital transformation initiatives and drive awareness, understanding, adoption and sustained usage of new HR solutions. 2. Develop adoption and engagement campaigns for HR technologies and services, leveraging behavioural insights,
user feedback and communication analytics to improve employee experience and maximize adoption outcomes. 3. Provide guidance on ways to promote collaboration and social networking tools, help HRMOI to leverage digital and multi-channel approaches to employee communications using technology to reach a diverse and global employee audience. 4. Work with key stakeholders—with an emphasis on field staff—to effectively land the new HR programs being planned, to ensure leaders and managers own employee engagement, and linkage between employee engagement and business performance are clearly understood. 5. Coordinate with key leaders in HR in HQ division as well as field offices to ensure streamlined communication internally and externally. 6. Ensure close collaboration with counterparts in Internal Communications Division as well as HRM Communications team to align HR activities and ensure a coherent approach to communications within WFP. 7. Partner with functional owners, HR leadership and project teams to translate complex business and technology changes into clear, user-centered communication and engagement approaches. 8. Participate in the end-to-end coordination of change enablement materials, including learning resources, job aids, campaigns, visuals, videos, translations and digital content, ensuring consistency and readiness across communication and learning channels. 9. Generate and/or facilitate the production of content including, text, photos, videos and audio for use across a range of integrated online platforms, in order to support HR digital transformation initiatives, ensuring consistency and effectiveness with messaging. 10. Support building of communications acumen of HRMOI staff
- with a special emphasis on the field
- on all aspects of business partner relationship communication, providing advice, guidance and training to ensure consistent, quality communications activities that deliver the desired impact. 11. Monitor employee sentiment, stakeholder feedback and adoption trends to identify risks, opportunities and communication gaps, ensuring timely corrective actions and continuous improvement. 12. Manage and govern HRMOI digital communication channels, knowledge platforms and editorial planning processes, ensuring content accuracy, consistency, accessibility, usability and a coherent employee experience across HR technology communications. 13. Support preparation of management decision making documents for HR Directors and other key stakeholders. 14. Support with the visual design of key documents for the projects. 15. Other duties as requested by the HCM Project Change Management Lead, or the HRMOI Chief. DELIVERABLES AT THE END OF THE CONTRACT: 1. Successful delivery of integrated communication, change management and employee engagement strategies supporting HR digital transformation initiatives. 2.
Development and execution of employee adoption campaigns for HR platforms and services, including leadership communications, employee engagement activities and digital content. 3.
Establishment and maintenance of communication governance, editorial planning and knowledge management practices supporting HR digital transformation. 4.
Delivery of communications performance reporting, adoption insights and recommendations that inform decision-making and continuous improvement. QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
Bachelor’s degree in one Communications and/or Human Resources Management Experience &
Skills:
• Minimum 5 years in strategic communication and staff engagement.
• Experience with current web practices, supporting technologies, new media (including social media) to address internal communications challenges.
• Excellent writing and editing skills.
• Excellent graphic design skills and extensive experience from graphic design software.
• Experience developing communication strategies, editorial frameworks and multi-channel digital communication campaigns.
• A successful track record of implementing change efforts in a global organization with widely decentralized workforce.
• Demonstrated experience in change management, digital adoption, employee experience and stakeholder engagement within large-scale transformation initiatives.
• Experience supporting HR technology or enterprise digital transformation initiatives; familiarity with Workday or similar enterprise platforms is desirable.
• Excellent interpersonal skills to collaborate and influence internally with various stakeholders and subject matter experts. Ability to interact effectively with stakeholders across business functions, levels and geographical areas.
• Strong problems solving skills; ability to work with ambiguity and build consensus across diverse and global teams.
• Ability to learn quickly, be resourceful, solutions-oriented and work under minimal guidance.
• Strong time management skills with an ability to plan, anticipate obstacles and an ability to juggle priorities successfully, and to work on tight deadlines. Languages: Fluency in oral and written English and ideally with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages). WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: (email hidden) NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once
your profile
is completed, please apply, and submit your application.
• If you experience technical issues while submitting your application, you may contact us at (email hidden). Please note that this email is only for technical issues with an application
- unsolicited applications or documents sent to this inbox will not receive a reply.
• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
•
We offer
an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). JOB TITLE: Employee Engagement, Change Management & Communication Specialist – Consultant HR TYPE OF CONTRACT: CST REG UNIT/DIVISION: HRMOI/HRM DUTY STATION (City, Country): HQ Rome, Italy DURATION: 6 months, with possible extension to 11 months BACKGROUND AND PURPOSE OF THE ASSIGNMENT: The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. The Human Resources Technology and Analytics Branch (HRMOI) serve as the digital backbone of the Human Resources Division, delivering standardized business processes, enterprise HR technologies, data, analytics, and digital solutions that support the full employee lifecycle across WFP. HRMOI’s scope of work currently includes the implementation of the Workday Human Capital Management platform, People Analytics Capability Development, and other relevant projects. ACCOUNTABILITIES/RESPONSIBILITIES: The Employee Engagement, Change Management & Communications Specialist will play a critical role in enabling WFP’s HR transformation and supporting the successful implementation of all its key initiatives in the area of technology and workforce analytics. This role will be responsible for driving employee engagements for relevant projects through the design, development and execution of targeted change management and communication interventions. Under the general supervision and guidance of the HCM Project Change Management Lead, the Consultant will be working on the following activities: 1. Design, implement and continuously optimize integrated change management, employee engagement and communications strategies that support HR digital transformation initiatives and drive awareness, understanding, adoption and sustained usage of new HR solutions. 2. Develop adoption and engagement campaigns for HR technologies and services, leveraging behavioural insights,
user feedback and communication analytics to improve employee experience and maximize adoption outcomes. 3. Provide guidance on ways to promote collaboration and social networking tools, help HRMOI to leverage digital and multi-channel approaches to employee communications using technology to reach a diverse and global employee audience. 4. Work with key stakeholders—with an emphasis on field staff—to effectively land the new HR programs being planned, to ensure leaders and managers own employee engagement, and linkage between employee engagement and business performance are clearly understood. 5. Coordinate with key leaders in HR in HQ division as well as field offices to ensure streamlined communication internally and externally. 6. Ensure close collaboration with counterparts in Internal Communications Division as well as HRM Communications team to align HR activities and ensure a coherent approach to communications within WFP. 7. Partner with functional owners, HR leadership and project teams to translate complex business and technology changes into clear, user-centered communication and engagement approaches. 8. Participate in the end-to-end coordination of change enablement materials, including learning resources, job aids, campaigns, visuals, videos, translations and digital content, ensuring consistency and readiness across communication and learning channels. 9. Generate and/or facilitate the production of content including, text, photos, videos and audio for use across a range of integrated online platforms, in order to support HR digital transformation initiatives, ensuring consistency and effectiveness with messaging. 10. Support building of communications acumen of HRMOI staff
- with a special emphasis on the field
- on all aspects of business partner relationship communication, providing advice, guidance and training to ensure consistent, quality communications activities that deliver the desired impact. 11. Monitor employee sentiment, stakeholder feedback and adoption trends to identify risks, opportunities and communication gaps, ensuring timely corrective actions and continuous improvement. 12. Manage and govern HRMOI digital communication channels, knowledge platforms and editorial planning processes, ensuring content accuracy, consistency, accessibility, usability and a coherent employee experience across HR technology communications. 13. Support preparation of management decision making documents for HR Directors and other key stakeholders. 14. Support with the visual design of key documents for the projects. 15. Other duties as requested by the HCM Project Change Management Lead, or the HRMOI Chief. DELIVERABLES AT THE END OF THE CONTRACT: 1. Successful delivery of integrated communication, change management and employee engagement strategies supporting HR digital transformation initiatives. 2.
Development and execution of employee adoption campaigns for HR platforms and services, including leadership communications, employee engagement activities and digital content. 3.
Establishment and maintenance of communication governance, editorial planning and knowledge management practices supporting HR digital transformation. 4.
Delivery of communications performance reporting, adoption insights and recommendations that inform decision-making and continuous improvement. QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
Bachelor’s degree in one Communications and/or Human Resources Management Experience &
Skills:
• Minimum 5 years in strategic communication and staff engagement.
• Experience with current web practices, supporting technologies, new media (including social media) to address internal communications challenges.
• Excellent writing and editing skills.
• Excellent graphic design skills and extensive experience from graphic design software.
• Experience developing communication strategies, editorial frameworks and multi-channel digital communication campaigns.
• A successful track record of implementing change efforts in a global organization with widely decentralized workforce.
• Demonstrated experience in change management, digital adoption, employee experience and stakeholder engagement within large-scale transformation initiatives.
• Experience supporting HR technology or enterprise digital transformation initiatives; familiarity with Workday or similar enterprise platforms is desirable.
• Excellent interpersonal skills to collaborate and influence internally with various stakeholders and subject matter experts. Ability to interact effectively with stakeholders across business functions, levels and geographical areas.
• Strong problems solving skills; ability to work with ambiguity and build consensus across diverse and global teams.
• Ability to learn quickly, be resourceful, solutions-oriented and work under minimal guidance.
• Strong time management skills with an ability to plan, anticipate obstacles and an ability to juggle priorities successfully, and to work on tight deadlines. Languages: Fluency in oral and written English and ideally with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages). WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: (email hidden) NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once
your profile
is completed, please apply, and submit your application.
• If you experience technical issues while submitting your application, you may contact us at (email hidden). Please note that this email is only for technical issues with an application
- unsolicited applications or documents sent to this inbox will not receive a reply.
• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.