Customer Support, Italian Speaking
Key Responsibilities
• Manage and handle online reservations for hotels, flights, car rentals, transfers, and additional travel services
• Coordinate and process offline requests in a timely and efficient manner
• Handle bookings and cases involving last-minute and on-the-spot challenges, ensuring fast and effective problem resolution
• Respond to incoming calls from travel agents, providing platform support and managing reservations with special requests
• Proactively negotiate customer needs with different sources, using outbound calls to secure optimal solutions
• Demonstrate creative thinking and a results-oriented mindset, especially when handling complex cases involving multiple stakeholders
• Operate multiple online systems simultaneously while delivering high-quality service
• Take full responsibility for resolving operational and administrative cases from A to Z Job
Qualifications:
• Service oriented persona with high communication skills, fluent in English and Italian
• Independent, self-motivated, patience, and goal-oriented work style, solving problems
• Can control and lead multiple tasks, activating all resources to efficiency solve cases
• Experience working B2B with travel agents/ business professional is a big plus
• Ability to adapt quickly to new technologies, products/system, and company procedures
• Manage and handle online reservations for hotels, flights, car rentals, transfers, and additional travel services
• Coordinate and process offline requests in a timely and efficient manner
• Handle bookings and cases involving last-minute and on-the-spot challenges, ensuring fast and effective problem resolution
• Respond to incoming calls from travel agents, providing platform support and managing reservations with special requests
• Proactively negotiate customer needs with different sources, using outbound calls to secure optimal solutions
• Demonstrate creative thinking and a results-oriented mindset, especially when handling complex cases involving multiple stakeholders
• Operate multiple online systems simultaneously while delivering high-quality service
• Take full responsibility for resolving operational and administrative cases from A to Z Job
Qualifications:
• Service oriented persona with high communication skills, fluent in English and Italian
• Independent, self-motivated, patience, and goal-oriented work style, solving problems
• Can control and lead multiple tasks, activating all resources to efficiency solve cases
• Experience working B2B with travel agents/ business professional is a big plus
• Ability to adapt quickly to new technologies, products/system, and company procedures