Junior Customer Care Representative/99)
People with disabilities encouraged to apply (L.68/99) /h3 pThis role is part of our commitment to fostering an inclusive workplace: this is why Satispay mainly dedicates this job opportunity to candidates eligible under specific employment protection laws, including those with disabilities or other protected status, in line with Italian law (L.68/99). This specific application form is dedicated mainly to candidates with disabilities. However, we value diversity and talent in all its forms, and everyone is welcome to apply for a job at Satispay!
If you’re interested in the role, but you’re not a candidate with disabilities, visit the following link and apply bhere /b. /p pThat means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. To build the most loved financial platform in the world. /p pIf you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. p h3What you'll be doing /h3 pAs our Junior Customer Care Representative, you'll own delivering outstanding, empathetic support to our users, ensuring a smooth and frictionless financial experience. p ul lipbTicketing Queue Management - /b Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation. /p /li lipbMulti-channel Support - /b Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs. /p /li lipbTeam Collaboration - /b Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues. /p /li lipbContinuous Learning - /b Engage in a comprehensive ~17-day onboarding and training program, followed by day-to-day mentoring with an assigned buddy to constantly sharpen your skills.
/p /li /ul h3Who we're looking for /h3 pThis role needs someone who is a problem-solver, loves teamwork, and gets things done with a high degree of curiosity and readiness for real ownership. /p ul lipbMindset Growth - /b Positive attitude, growth mindset, and highly coachable, with the ability to actively seek, accept, and apply constructive feedback. /p /li lipbEmpathy Communication - /b Strong sense of empathy, putting yourself in the user's shoes to solve their problems efficiently. /p /li lipbTech Savviness - /b Previous exposure to ticketing systems like Zendesk or managing digital customer communications is a strong plus. /p /li /ul pDon't worry if you don't tick every box.
We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special: if you're passionate and can make a difference, we truly encourage you to apply. /p h3CareAbout: how we support your impact /h3 pWe move fast, and evolution never stops. It’s a fun ride, but it can be challenging.
To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout: /p ul lipbHealth: /b private insurance for you and your family, psychological support with Serenis, mental health workshops. /b Stock Option Plan, meal vouchers, relocation support if you’re moving countries. /b professional development programs, internal mobility, language courses with Preply. /p /li lipbFlexibility: /b unlimited PTO, hybrid working policy*, flexible working hours. /p /li lipbFamily: /b enhanced parental leave, additional leave for child sickness. /p /li /ul p*We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time. /b The final compensation package is tailored according to your unique experience and expertise. If your skills go beyond the standard profile, apply anyway so we can discuss a package that reflects your true value. /p h3Equal opportunity employer /h3 pAt Satispay, we're proud to be an equal opportunity employer.
If you’re interested in the role, but you’re not a candidate with disabilities, visit the following link and apply bhere /b. /p pThat means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. To build the most loved financial platform in the world. /p pIf you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. p h3What you'll be doing /h3 pAs our Junior Customer Care Representative, you'll own delivering outstanding, empathetic support to our users, ensuring a smooth and frictionless financial experience. p ul lipbTicketing Queue Management - /b Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation. /p /li lipbMulti-channel Support - /b Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs. /p /li lipbTeam Collaboration - /b Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues. /p /li lipbContinuous Learning - /b Engage in a comprehensive ~17-day onboarding and training program, followed by day-to-day mentoring with an assigned buddy to constantly sharpen your skills.
/p /li /ul h3Who we're looking for /h3 pThis role needs someone who is a problem-solver, loves teamwork, and gets things done with a high degree of curiosity and readiness for real ownership. /p ul lipbMindset Growth - /b Positive attitude, growth mindset, and highly coachable, with the ability to actively seek, accept, and apply constructive feedback. /p /li lipbEmpathy Communication - /b Strong sense of empathy, putting yourself in the user's shoes to solve their problems efficiently. /p /li lipbTech Savviness - /b Previous exposure to ticketing systems like Zendesk or managing digital customer communications is a strong plus. /p /li /ul pDon't worry if you don't tick every box.
We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special: if you're passionate and can make a difference, we truly encourage you to apply. /p h3CareAbout: how we support your impact /h3 pWe move fast, and evolution never stops. It’s a fun ride, but it can be challenging.
To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout: /p ul lipbHealth: /b private insurance for you and your family, psychological support with Serenis, mental health workshops. /b Stock Option Plan, meal vouchers, relocation support if you’re moving countries. /b professional development programs, internal mobility, language courses with Preply. /p /li lipbFlexibility: /b unlimited PTO, hybrid working policy*, flexible working hours. /p /li lipbFamily: /b enhanced parental leave, additional leave for child sickness. /p /li /ul p*We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time. /b The final compensation package is tailored according to your unique experience and expertise. If your skills go beyond the standard profile, apply anyway so we can discuss a package that reflects your true value. /p h3Equal opportunity employer /h3 pAt Satispay, we're proud to be an equal opportunity employer.