Customer Support Specialist - AI Expert
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. This position reports to:Sales Support Manager - Customer Support__Your Role and ResponsibilitiesIn our Customer Support team, you will contribute to the transition towards digital tools, supporting the adoption of practical solutions.
You will play a key role in supporting the full lifecycle of customer orders, from initial entry into our systems to ongoing coordination and assistance throughout the process- Work model: #Contributing to the identification and adoption of digital solutions that support team activities and process evolution.Exploring the use of AI-based tools and automation to support specific order entry steps, from data collection to document or information handling.Leading the resolution of customer requests by coordinating with internal teams.scheduling, invoicing, transportation).Keeping customers proactively informed and helping clarify their requests.Leading initiatives aimed at improving the overall customer experience, ensuring responsiveness, clarity, and reliability throughout the order process.Qualifications for the RoleYou are pursuing or have recently completed a degree in Management Engineering, Economics, Data Analytics, or a related field.You are passionate about digital tools and customer support processesYou have excellent knowledge of Microsoft Office, especially Excel; familiarity with data analysis and visualization tools such as Power BI, and interest in Microsoft digital platforms such as Power Apps, Power Automate, SharePoint,
and AI-based tools including Microsoft Copilot.You demonstrate ownership, a problem-solving mindset, and a proactive approachA strong team-oriented attitude, good communication skills, and courage complete the profile.You are comfortable communicating in both Italian and English.36.000,00Variable Pay: Eligible for Company Productivity BonusThe offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.Benefits as per policyFlexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their familiesWelfare plan with a wide range of personalized servicesCanteen or meal vouchers providedMore about usABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets..That's why we welcome people from all backgrounds and experiences.
You will play a key role in supporting the full lifecycle of customer orders, from initial entry into our systems to ongoing coordination and assistance throughout the process- Work model: #Contributing to the identification and adoption of digital solutions that support team activities and process evolution.Exploring the use of AI-based tools and automation to support specific order entry steps, from data collection to document or information handling.Leading the resolution of customer requests by coordinating with internal teams.scheduling, invoicing, transportation).Keeping customers proactively informed and helping clarify their requests.Leading initiatives aimed at improving the overall customer experience, ensuring responsiveness, clarity, and reliability throughout the order process.Qualifications for the RoleYou are pursuing or have recently completed a degree in Management Engineering, Economics, Data Analytics, or a related field.You are passionate about digital tools and customer support processesYou have excellent knowledge of Microsoft Office, especially Excel; familiarity with data analysis and visualization tools such as Power BI, and interest in Microsoft digital platforms such as Power Apps, Power Automate, SharePoint,
and AI-based tools including Microsoft Copilot.You demonstrate ownership, a problem-solving mindset, and a proactive approachA strong team-oriented attitude, good communication skills, and courage complete the profile.You are comfortable communicating in both Italian and English.36.000,00Variable Pay: Eligible for Company Productivity BonusThe offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.Benefits as per policyFlexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their familiesWelfare plan with a wide range of personalized servicesCanteen or meal vouchers providedMore about usABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets..That's why we welcome people from all backgrounds and experiences.