Customer Service Administrative
The Customer Service Administrative provides customer support for domestic and international customers in coordination with relevant departments (including external partners) via telephone/email communication in English, German, or other required languages. His/Her responsibilities include advising and assisting customers, determining and proposing optimal production quantities, and arranging as well as communicating shipping dates in English, German, or additional necessary languages. He/She has the responsibility to solve problems and make decisions by providing customer-focused solutions.
The employee will support the German site while remaining based in Casalgrasso, Italy.
Key Responsibilities
- Accept written orders via email and check the mentioned prices and payment terms on the basis of price agreements. Interface to Sales Department for price and conditions consistency.
- Enter the order data (payment terms, item, quantity, price, readiness/shipping time andshipping terms) in D365.
- Agree on shipping dates and shipping options with Planning, Logistics and customers
- Track shipping and delivery dates, notifying customers of any schedule changes
- Prepare all shipping documents for domestic and international transport, including customs clearance and optimize transport capacity
- Coordination of internal or external special measures (such as expedited deliveries or special production) in collaboration with Planning and Logistics in response to deviations from established deadlines
- Issue customer invoices, monitor overdue payments
- Preparation of monthly reports for customers
- Monitor credit limits and notify Finance if exceeded
Required Experience & Qualifications
- Previous experience in Customer Service, Order Management or Sales Administration, preferably in an international manufacturing company.
- Good understanding of order processing, invoicing, shipping and export activities.
- Good knowledge of MS Office; experience with D365 or other ERP systems is a plus.
- Fluent German and good English; additional languages are an advantage.
- Strong customer orientation, communication and problem-solving skills.
- Excellent organizational skills, accuracy and ability to manage priorities.
- Proactive attitude and ability to collaborate effectively across different departments.
Location
- Casalgrasso (CN) – Hybrid following NMS Policy
What We Offer
- Open-ended, full-time contract with hybrid working in accordance with NMS policy.
- Meal vouchers and welfare benefits in line with company policy.
- Production Premio as per Company and Union agreement
- Gross annual compensation package of €30,000–€35,000, commensurate with experience and qualifications.
Why Join Us
Joining NMS means becoming part of an inclusive, innovative and international environment. We offer a challenging role in an international, industrial group and a collaborative and performance-oriented working environment.
NMS is an equal opportunity employer and values diversity in all its forms, in accordance with applicable legislation.
The employee will support the German site while remaining based in Casalgrasso, Italy.
Key Responsibilities
- Accept written orders via email and check the mentioned prices and payment terms on the basis of price agreements. Interface to Sales Department for price and conditions consistency.
- Enter the order data (payment terms, item, quantity, price, readiness/shipping time andshipping terms) in D365.
- Agree on shipping dates and shipping options with Planning, Logistics and customers
- Track shipping and delivery dates, notifying customers of any schedule changes
- Prepare all shipping documents for domestic and international transport, including customs clearance and optimize transport capacity
- Coordination of internal or external special measures (such as expedited deliveries or special production) in collaboration with Planning and Logistics in response to deviations from established deadlines
- Issue customer invoices, monitor overdue payments
- Preparation of monthly reports for customers
- Monitor credit limits and notify Finance if exceeded
Required Experience & Qualifications
- Previous experience in Customer Service, Order Management or Sales Administration, preferably in an international manufacturing company.
- Good understanding of order processing, invoicing, shipping and export activities.
- Good knowledge of MS Office; experience with D365 or other ERP systems is a plus.
- Fluent German and good English; additional languages are an advantage.
- Strong customer orientation, communication and problem-solving skills.
- Excellent organizational skills, accuracy and ability to manage priorities.
- Proactive attitude and ability to collaborate effectively across different departments.
Location
- Casalgrasso (CN) – Hybrid following NMS Policy
What We Offer
- Open-ended, full-time contract with hybrid working in accordance with NMS policy.
- Meal vouchers and welfare benefits in line with company policy.
- Production Premio as per Company and Union agreement
- Gross annual compensation package of €30,000–€35,000, commensurate with experience and qualifications.
Why Join Us
Joining NMS means becoming part of an inclusive, innovative and international environment. We offer a challenging role in an international, industrial group and a collaborative and performance-oriented working environment.
NMS is an equal opportunity employer and values diversity in all its forms, in accordance with applicable legislation.