Field Service Engineer
The Field Service Engineer will be responsible for installing, commissioning, servicing, troubleshooting, and repairing chillers and industrial refrigeration equipment at customer facilities.
The role includes on-site customer training, remote technical assistance, technical reporting, preparation of maintenance agreements and quotations, and customer follow-up.
Key Responsibilities: Perform mechanical and electrical installation, configuration, and commissioning of chillers and related equipment.
Carry out preventive and corrective maintenance.
Analyze, diagnose, and resolve mechanical, electrical, electronic, pneumatic, refrigeration, hydraulic, and control system failures.
Inspect compressors, condensers, evaporators, pumps, fans, valves, and associated circuits.
Check operating pressures, temperatures, water flow, refrigerant levels, and electrical consumption.
Detect and repair refrigerant leaks and perform refrigerant recovery, evacuation, and charging procedures.
Configure controllers, sensors, alarms, and operating parameters.
Provide on-site training to customer personnel on equipment operation and care, following manufacturer guidelines and specifications.
Provide remote and telephone technical assistance.
Determine and implement corrective actions, coordinating with internal teams and factory support when necessary.
Prepare service reports documenting findings, work performed, recommendations, and pending actions.
Identify required spare parts and provide technical recommendations to customers.
Develop maintenance agreements, defining their scope, service frequency, labor, and required materials.
Prepare quotations for services, maintenance, repairs, and spare parts.
Follow up with customers on quotations, approvals, purchase orders, service scheduling, and maintenance agreement renewals.
Advise customers on equipment performance, maintenance, and controller or software settings.
Comply with company safety standards and customer facility requirements.
Qualifications: Bachelor's degree in Mechanical, Electromechanical, Electrical Engineering, or a related field.
2–5 years of engineering or field service experience in the plastics processing industry, particularly injection molding, blow molding, or extrusion.
Technical knowledge and hands-on experience with chillers and industrial refrigeration systems.
Excellent communication skills in English, both spoken and written.
Experience preparing technical reports, service quotations, and maintenance proposals Valid driver's license and passport.
Availability to travel throughout Mexico and to Central America and the United States as required.
Availability to provide service outside regular working hours when necessary.
A valid U.S. B1/B2 visa is a plus.
Refrigerant handling certification is preferred.
The role includes on-site customer training, remote technical assistance, technical reporting, preparation of maintenance agreements and quotations, and customer follow-up.
Key Responsibilities: Perform mechanical and electrical installation, configuration, and commissioning of chillers and related equipment.
Carry out preventive and corrective maintenance.
Analyze, diagnose, and resolve mechanical, electrical, electronic, pneumatic, refrigeration, hydraulic, and control system failures.
Inspect compressors, condensers, evaporators, pumps, fans, valves, and associated circuits.
Check operating pressures, temperatures, water flow, refrigerant levels, and electrical consumption.
Detect and repair refrigerant leaks and perform refrigerant recovery, evacuation, and charging procedures.
Configure controllers, sensors, alarms, and operating parameters.
Provide on-site training to customer personnel on equipment operation and care, following manufacturer guidelines and specifications.
Provide remote and telephone technical assistance.
Determine and implement corrective actions, coordinating with internal teams and factory support when necessary.
Prepare service reports documenting findings, work performed, recommendations, and pending actions.
Identify required spare parts and provide technical recommendations to customers.
Develop maintenance agreements, defining their scope, service frequency, labor, and required materials.
Prepare quotations for services, maintenance, repairs, and spare parts.
Follow up with customers on quotations, approvals, purchase orders, service scheduling, and maintenance agreement renewals.
Advise customers on equipment performance, maintenance, and controller or software settings.
Comply with company safety standards and customer facility requirements.
Qualifications: Bachelor's degree in Mechanical, Electromechanical, Electrical Engineering, or a related field.
2–5 years of engineering or field service experience in the plastics processing industry, particularly injection molding, blow molding, or extrusion.
Technical knowledge and hands-on experience with chillers and industrial refrigeration systems.
Excellent communication skills in English, both spoken and written.
Experience preparing technical reports, service quotations, and maintenance proposals Valid driver's license and passport.
Availability to travel throughout Mexico and to Central America and the United States as required.
Availability to provide service outside regular working hours when necessary.
A valid U.S. B1/B2 visa is a plus.
Refrigerant handling certification is preferred.