Customer Care Coordinator
ADEPA GLOBAL SERVICES EXPERIENCE THE ADEPA WAY Adepa is an independent global leading provider of Investment Fund and Corporate Services, Private Equity & Real Estate administration, UCITS V Management Company and Asset Management addressed to institutional and professional investors around the globe. Founded in 1980 and currently headquartered in Luxembourg, Adepa provides clients with support oriented to give tailor-made solutions for ideas in a global financial world in Luxembourg, Italy, Spain and Chile. ________________________________________________________________________________ INVESTMENT FUND CLIENT LEADER SENIOR OFFICER
- CDI The Client Leader Officer acts as the primary coordination point for a portfolio of investment fund clients, ensuring the effective delivery of fund administration and corporate services. The role requires a solid understanding of investment fund structures, fund operations and service provider interactions within the asset servicing industry She/he is responsible for delivering high-quality service to assigned investment fund clients and coordinating the timely execution of client requests and operational matters. The Client Leader Officer focuses on service excellence and long-term client satisfaction. Act as first point of contact for a dedicated client portfolio Monitor day-to-day delivery of fund administration, corporate and governance services for assigned fund structures. Support fund launches, restructurings, liquidations and material client change requests Responsible for understanding client products,
requirements and handling all matters with a proactive approach to ensure constant client satisfaction in order to deliver quality service on time as per client’s expectations Facilitate the flow of any information requested by internal teams or clients promptly and smoothly Active participation in the new client onboarding process and client change requests Assistance and taking ownership in internal projects representing the interest of our clients Participation in the organization of Board and shareholder meetings and resolutions University Degree in Finance, Accounting or equivalent experience Mandatory: 2-4 years of experience within the Investment Funds industry (Fund Administration, Transfer Agency, Depositary, Management Company, Corporate Services, AIFM or Asset Servicing environment Experience interacting with fund stakeholders such as Fund Accountants, Transfer Agents, Depositaries, Auditors, Legal Advisors and Investment Managers. Familiarity with fund lifecycle events, governance processes, client onboarding and service delivery within a regulated financial environment Working knowledge of Luxembourg fund structures, corporate governance and investment products Fluent in English (verbal and written communication), Fluent in Italian (verbal and written communication); any other language is considered an asset Competency in Microsoft Word, Excel and Outlook, any knowledge of PE systems would be an advantage This position is intended for professionals at Officer level with approximately 2-4 years of relevant industry experience seeking further development within the asset servicing sector Excellent organizational skills complemented by a “can do” attitude Global Asset Servicing Company?
- CDI The Client Leader Officer acts as the primary coordination point for a portfolio of investment fund clients, ensuring the effective delivery of fund administration and corporate services. The role requires a solid understanding of investment fund structures, fund operations and service provider interactions within the asset servicing industry She/he is responsible for delivering high-quality service to assigned investment fund clients and coordinating the timely execution of client requests and operational matters. The Client Leader Officer focuses on service excellence and long-term client satisfaction. Act as first point of contact for a dedicated client portfolio Monitor day-to-day delivery of fund administration, corporate and governance services for assigned fund structures. Support fund launches, restructurings, liquidations and material client change requests Responsible for understanding client products,
requirements and handling all matters with a proactive approach to ensure constant client satisfaction in order to deliver quality service on time as per client’s expectations Facilitate the flow of any information requested by internal teams or clients promptly and smoothly Active participation in the new client onboarding process and client change requests Assistance and taking ownership in internal projects representing the interest of our clients Participation in the organization of Board and shareholder meetings and resolutions University Degree in Finance, Accounting or equivalent experience Mandatory: 2-4 years of experience within the Investment Funds industry (Fund Administration, Transfer Agency, Depositary, Management Company, Corporate Services, AIFM or Asset Servicing environment Experience interacting with fund stakeholders such as Fund Accountants, Transfer Agents, Depositaries, Auditors, Legal Advisors and Investment Managers. Familiarity with fund lifecycle events, governance processes, client onboarding and service delivery within a regulated financial environment Working knowledge of Luxembourg fund structures, corporate governance and investment products Fluent in English (verbal and written communication), Fluent in Italian (verbal and written communication); any other language is considered an asset Competency in Microsoft Word, Excel and Outlook, any knowledge of PE systems would be an advantage This position is intended for professionals at Officer level with approximately 2-4 years of relevant industry experience seeking further development within the asset servicing sector Excellent organizational skills complemented by a “can do” attitude Global Asset Servicing Company?