Service Manager
Service ManagerRandstad Digital Italia selects a Service Manager for a client company operating in the IT sector, to join its workforce.
ActivitiesAs the Service Manager, you will be responsible for services and act as a reference for the delivery and management of requested services, serving as the interface with the client for managing operational relationships.
Key responsibilities
include:Organize overall services, concerning capacity sizing, operational modes (shift of technicians or operators), and maintenance of professional skills of resources; Coordinate peripheral technical structures, either direct or partner?based; Analyze criticalities and propose intervention actions; Control and maintain guaranteed service levels (SLA); Verify with the governance team documentation and periodic reports; Prepare plans for executing single projects/events.
In case of specific emergencies or needs,
you must be able to support the technical figures operationally.
Contract DetailsAnnual remuneration: €22,000 – €28,000Experience required: 3–5 years in the roleType of contract: Permanent (Tempo Indeterminato)Work
location:
Chiari (Brescia)Required SkillsExperience of 3 to 5 years in the role; In?depth knowledgeof ICT and information systems; Service lifecycle management; Service design anddelivery; ITIL guidance;Communication techniques; High school diploma or first?level degree in technical/scientific disciplines, especially in Information Systems; Preferred ITIL andMCITP/MCSE certification.
Recruitment InformationThis recruitment is open to all candidates (L.**).
#J-*-Ljbffr
ActivitiesAs the Service Manager, you will be responsible for services and act as a reference for the delivery and management of requested services, serving as the interface with the client for managing operational relationships.
Key responsibilities
include:Organize overall services, concerning capacity sizing, operational modes (shift of technicians or operators), and maintenance of professional skills of resources; Coordinate peripheral technical structures, either direct or partner?based; Analyze criticalities and propose intervention actions; Control and maintain guaranteed service levels (SLA); Verify with the governance team documentation and periodic reports; Prepare plans for executing single projects/events.
In case of specific emergencies or needs,
you must be able to support the technical figures operationally.
Contract DetailsAnnual remuneration: €22,000 – €28,000Experience required: 3–5 years in the roleType of contract: Permanent (Tempo Indeterminato)Work
location:
Chiari (Brescia)Required SkillsExperience of 3 to 5 years in the role; In?depth knowledgeof ICT and information systems; Service lifecycle management; Service design anddelivery; ITIL guidance;Communication techniques; High school diploma or first?level degree in technical/scientific disciplines, especially in Information Systems; Preferred ITIL andMCITP/MCSE certification.
Recruitment InformationThis recruitment is open to all candidates (L.**).
#J-*-Ljbffr