Mitarbeiter Customer Service
Docsity is a leading online platform that empowers millions of students worldwide by providing a collaborative space for sharing and accessing study materials. We are expanding our offerings to include innovative AI-powered tools that enhance the learning experience. We are committed to developing cutting-edge solutions that help students achieve their academic goals. Working alongside the Customer Service team, and in close contact with the Discovery, Product Development and Marketing departments, as Customer Service Specialist you will: Support users via chat and email, answering their questions, solving issues and helping them get the most out of the Docsity platform; Manage requests through our ticketing system, monitoring ticket status and making sure every request is handled promptly; Collect and report user feedback, turning it into concrete suggestions for platform improvements; Contribute to research and discovery activities (user insights, content and market analysis) together with the Discovery team.
Recent graduate or current university student, curious and quick to learn; Some first-hand experience in customer support, even short or part-time, with a basic understanding of how support works; Comfortable using AI tools (e.g. ChatGPT, Claude, Gemini) in your daily life or studies, and eager to apply them at work; Proficiency in Italian (C1+), English (B2+) and Spanish (B2+); Proactive attitude and willingness to take on tasks beyond support. If it’s a good fit, you’ll be invited to meet the team and visit our offices ✨ CCNL Metalmeccanico level D1 One-year part-time fixed-term contract (30h/week), compatible with your studies; Hybrid work model: 2 days of lavoro da remoto per week, with the rest in our Turin office Hands-on experience in a fast-growing edtech company, with room to grow beyond customer service.
Recent graduate or current university student, curious and quick to learn; Some first-hand experience in customer support, even short or part-time, with a basic understanding of how support works; Comfortable using AI tools (e.g. ChatGPT, Claude, Gemini) in your daily life or studies, and eager to apply them at work; Proficiency in Italian (C1+), English (B2+) and Spanish (B2+); Proactive attitude and willingness to take on tasks beyond support. If it’s a good fit, you’ll be invited to meet the team and visit our offices ✨ CCNL Metalmeccanico level D1 One-year part-time fixed-term contract (30h/week), compatible with your studies; Hybrid work model: 2 days of lavoro da remoto per week, with the rest in our Turin office Hands-on experience in a fast-growing edtech company, with room to grow beyond customer service.