Guest Services Executive
WeareonthelookoutforapassionateGuestServicesExecutive-FrontOfficetojointhesummerseason****ofJumeirahCapriPalace.
Themaindutiesandresponsibilitiesare:
Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently.
Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice.
Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B;)tofulfillguestneeds.
Handlespecialrequestssuchastransportation,diningreservations,andamenities.
Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary.
Promotehotelservicesandamenities,upsellingwhereappropriate.
Maintainaccurateguestrecordsandensurecompliancewithservicestandards.
SupportVIPandrepeatguestrecognitionprograms.
Upholdsafety,security,andprivacyprotocolsatalltimes
Theidealcandidateforthispositionwillhavethefollowingexperienceandqualifications:
Aminimumof1yearcustomerserviceexperience
Bachelor'sdegreeinHospitalityManagement,orarelatedfield.
GoodknowledgeofPMSSystems
Excellentwrittenandverbalcommunicationskills
Flexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment.
Themaindutiesandresponsibilitiesare:
Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently.
Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice.
Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B;)tofulfillguestneeds.
Handlespecialrequestssuchastransportation,diningreservations,andamenities.
Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary.
Promotehotelservicesandamenities,upsellingwhereappropriate.
Maintainaccurateguestrecordsandensurecompliancewithservicestandards.
SupportVIPandrepeatguestrecognitionprograms.
Upholdsafety,security,andprivacyprotocolsatalltimes
Theidealcandidateforthispositionwillhavethefollowingexperienceandqualifications:
Aminimumof1yearcustomerserviceexperience
Bachelor'sdegreeinHospitalityManagement,orarelatedfield.
GoodknowledgeofPMSSystems
Excellentwrittenandverbalcommunicationskills
Flexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment.