Hybrid Service Desk Manager — Itil Leader
FTP srl · Information Technology Solutions is seeking a Service Desk Manager to lead a global support function, guiding ITIL-aligned incident, request, and problem management.
You will partner with engineering, infrastructure, and account managers to ensure seamless communication with international clients and drive continuous improvement across workflows.
The role requires 3–5+ years leading service desks, fluent Italian and English, strong stakeholder management, and a data-driven approach to
#J-*-Ljbffr
You will partner with engineering, infrastructure, and account managers to ensure seamless communication with international clients and drive continuous improvement across workflows.
The role requires 3–5+ years leading service desks, fluent Italian and English, strong stakeholder management, and a data-driven approach to
#J-*-Ljbffr