Technical Account Manager
OverviewAs a TAM at Netskope, you drive technical outcomes for customers by translating business goals into value across the Netskope Cloud Security platform.
You will partner with executives and technical teams to guide adoption, optimization, and alignment with the product roadmap.
You'll leverage your security and networking expertise to strengthen customers' posture while fostering loyalty and growth.
This role combines hands-on architecture guidance with strategic advisory in a fast-evolving cloud security landscape.
Retribuzione / Benefitscompetitive total rewards package
stock award program
comprehensive health plan
premio plan eligibility
salary in EU range ************* EUR
local compensation based on location and conditions
ResponsabilitàDefine and execute customer success plans and value roadmaps with the Customer Success Manager
Act as a trusted advisor, guiding customers on Netskope best practices, policies, and architecture design
Coach customers to self-sufficiency through enablement sessions and configuration guidance
Monitor tenant health, track adoption metrics, and propose improvements to security posture
Coordinate with Support and Engineering to resolve issues and manage escalations
Share use cases, lessons learned,
and optimization opportunities with customers and Netskope community
Align customer needs with Product Management and Engineering Roadmap relevance
Provide regular status updates and executive-level summaries highlighting progress and risks
Orchestrate cross-functional resources to drive adoption and long-term retention
Requisiti fondamentali5+ years in Professional Services or Technical Account Management with executive-level presentation skills
Solid knowledge of network security technologies (Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, Encryption Gateways)
Strong networking concepts, MDM, and Cloud APIs understanding
Experience with large enterprise customers (Fortune 500 a plus)
Proficiency in at least one scripting language (Perl, Python)
Familiarity with regulatory/compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX)
Knowledge of data encryption, SIEM, and load balancing
Strong background in network architecture
Fluent English and Italian; additional languages like Spanish or German are a plus
Proactive
Customer-centric
Empathetic relationship builder
Network security technologies
Cloud APIs
Scripting (Perl, Python)
You will partner with executives and technical teams to guide adoption, optimization, and alignment with the product roadmap.
You'll leverage your security and networking expertise to strengthen customers' posture while fostering loyalty and growth.
This role combines hands-on architecture guidance with strategic advisory in a fast-evolving cloud security landscape.
Retribuzione / Benefitscompetitive total rewards package
stock award program
comprehensive health plan
premio plan eligibility
salary in EU range ************* EUR
local compensation based on location and conditions
ResponsabilitàDefine and execute customer success plans and value roadmaps with the Customer Success Manager
Act as a trusted advisor, guiding customers on Netskope best practices, policies, and architecture design
Coach customers to self-sufficiency through enablement sessions and configuration guidance
Monitor tenant health, track adoption metrics, and propose improvements to security posture
Coordinate with Support and Engineering to resolve issues and manage escalations
Share use cases, lessons learned,
and optimization opportunities with customers and Netskope community
Align customer needs with Product Management and Engineering Roadmap relevance
Provide regular status updates and executive-level summaries highlighting progress and risks
Orchestrate cross-functional resources to drive adoption and long-term retention
Requisiti fondamentali5+ years in Professional Services or Technical Account Management with executive-level presentation skills
Solid knowledge of network security technologies (Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, Encryption Gateways)
Strong networking concepts, MDM, and Cloud APIs understanding
Experience with large enterprise customers (Fortune 500 a plus)
Proficiency in at least one scripting language (Perl, Python)
Familiarity with regulatory/compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX)
Knowledge of data encryption, SIEM, and load balancing
Strong background in network architecture
Fluent English and Italian; additional languages like Spanish or German are a plus
Proactive
Customer-centric
Empathetic relationship builder
Network security technologies
Cloud APIs
Scripting (Perl, Python)